Landlord Support Specialist

HOM, INC.•Burbank, OH

3d•$35 - $37

About The Position

The Landlord Support Specialist supports property owners and managers participating in the Time Limited Subsidy (TLS) program in Los Angeles. The role onboards residential property partners, verifies ownership documentation, and maintains accurate records in Padmission Journey and Padmission Connect. As a point of contact for property partners, the specialist provides technical assistance, coordinates updates and transitions, and ensures information is complete and compliant to support efficient, timely rental assistance payments. HOM, Inc. administers centralized financial assistance for the Los Angeles Homeless Services Authority’s TLS programs. The role works with property partners and internal teams to support participation, maintain accurate property and ownership records, and ensure payment readiness. Local travel may be needed for events, training, and site visits.

Requirements

High school diploma or GED equivalent.
At least two years of experience in housing-related roles, such as landlord engagement, affordable housing programs, or customer-facing support.
At least five years of experience in residential operations or property management, specifically involving property oversight and cost assessment.
Demonstrated expertise in property management and housing programs, including assessing maintenance needs, engaging landlords, and supporting housing stability through customer-focused service.
Excellent attention to detail and ability to manage high volumes of data and documentation.
Strong organizational skills and ability to manage multiple projects simultaneously.
Skill in using and troubleshooting software platforms and supporting external users.
Clear, professional written and verbal communication skills.
Strong interpersonal skills for collaboration and relationship-building with stakeholders.
Ownership and accountability for work processes and outcomes.
Problem-solving skills and adaptability in a fast-paced, mission-driven environment.
Adherence to HOM Security and Privacy Policies when handling sensitive Personally Identifiable Information (PII) and Protected Health Information (PHI).
Demonstrate HOM’s core competencies: Emotional Intelligence, Expertise, Ethics, and Excellence.
Valid California driver’s license and current automobile insurance.
Willingness to perform other work-related tasks as needed or assigned.
Ability to travel locally as needed for events, training, and site visits.
Ability to lift up to 30 pounds on a regular basis.
An equivalent combination of education and relevant experience may be considered in lieu of a degree.

Nice To Haves

Associate or bachelor’s degree in business, human services, public administration, or a related field.
Knowledge of LAHSA programs, housing subsidies, or landlord incentives.

Responsibilities

Guide new property owners and managers through onboarding, including document submission and program orientation.
Verify ownership details against assessor databases and review property management agreements.
Provide technical support to property owners and managers using Padmission Connect, helping them update listings, contact details, and vacancies accurately.
Communicate with property partners and respond to questions about platform use, documentation, or program requirements.
Collaborate with internal teams to resolve discrepancies and coordinate updates supporting payment readiness and compliance.
Attend outreach events or meetings as needed to promote engagement and system literacy.
Build and maintain property ownership, management, and entity records in Padmission Journey and Padmission Connect.
Upload, organize, and manage required ownership documentation for owners, managers, and property entities.
Process ownership and property-management changes to maintain account access and accurate payment processing.
Monitor property data for completeness and accuracy, and ensure profiles meet documentation requirements.