Landlord Liaison

Spokane Housing Authority • Spokane, WA

5d • $27 - $39 • Onsite

About The Position

Under the supervision of the Housing Stability and Client Success Manager, the Landlord Liaison is the primary representative for outreach to and engagement with the landlord community across Spokane Housing Authority’s service area. The role develops and implements strategies to educate landlords about SHA programs, expands the pool of landlords interested in partnering with SHA, helps SHA clients locate and connect with available rental units, and supports clients and landlords in achieving successful housing outcomes.

The position conducts landlord outreach, provides education and information sessions, administers the Landlord Incentive Fund, and maintains relationships with landlords, tenants, and community partners. It also supports housing-option expansion, documents and reports engagement outcomes, maintains information about available units and participating landlords, and monitors leasing statistics and rental-market data.

The position works regular and reliable hours on site as required, follows an agreed-upon schedule, and may work additional hours as necessary. Work is both sedentary and field based, with exposure to varying weather conditions and interactions with landlords, residents, and people experiencing housing instability. The role requires the ability to remain stationary for prolonged periods, move through office and community locations, often transport equipment and supplies exceeding 30 pounds, and frequently operate a computer and other office equipment. The starting hourly rate is $26.69–$28.04, with a position range of $26.69–$38.65.

Requirements

• High school diploma or GED equivalency.
• At least three years of general office experience in program administration, housing services, or related fields.
• Familiarity with Spokane’s rental market, including local geography, schools, transportation, and community resources.
• Strong knowledge of housing assistance programs, Fair Housing, and landlord/tenant laws.
• Ability to build and maintain landlord and client relationships across diverse communities.
• Skill with Microsoft Office Suite, mapping tools, and databases for analyzing neighborhood trends and tracking outreach success.
• Comfort using HMIS and other housing program databases.
• Confidence presenting to large audiences, facilitating workshops, and responding to challenging questions.
• Ability to educate landlords and tenants on housing programs and policy benefits.
• Skill in interpreting regulations and applying them in complex real-world scenarios.
• Ability to resolve challenging housing disputes and client or landlord concerns effectively.
• Ability to independently initiate projects and manage competing priorities.
• Ability to work professionally and inclusively with internal and external stakeholders.
• Cultural humility and support for SHA’s diversity, equity, and inclusion efforts.
• Ability to maintain confidentiality and contribute to team morale.
• Acceptable credit history.
• Valid driver’s license, reliable transportation, satisfactory driving record, and adequate insurance coverage according to SHA policy.
• Ability to remain stationary for prolonged periods and move through a multi-level office, community partner locations, and meeting spaces.
• Ability to often move or transport equipment and supplies that may exceed 30 pounds.
• Ability to constantly operate a computer and office productivity machinery, such as a calculator, copy machine, and printer.
• Ability to communicate frequently, effectively, and accurately with internal and external partners.
• Ability to function in a drug-free environment; history free of criminal/drug felony convictions.
• Punctual and consistent attendance; ability to work regular and reliable on-site hours, an agreed-upon schedule, and additional hours as necessary.

Nice To Haves

• Experience in public housing authority operations, property management, nonprofit organizations, or government agencies.
• Equivalent combinations of experience and training that provide the knowledge and abilities necessary for the role.

Responsibilities

• Conduct landlord outreach through meetings, presentations, and community networking events.
• Develop and maintain landlord connections to increase housing access for homeless youth, families, and individuals.
• Coordinate outreach efforts with local partners, including apartment associations and tenant councils.
• Organize and lead briefings, information sessions, and educational seminars for landlords and tenants on topics such as landlord-tenant law and voucher programs.
• Collaborate with SHA departments to support timely payment distribution and effective communication with landlords.
• Build a professional network in the property management and real estate industry.
• Administer SHA’s Landlord Incentive Fund to support eligible households in securing housing.
• Maintain current knowledge of SHA programs and processes.
• Design and facilitate regular landlord orientation, engagement, and feedback opportunities; serve as a primary contact for landlord inquiries.
• Support eligibility and approval processes by conducting outreach to voucher holders approaching expiration.
• Conduct semi-annual and annual landlord satisfaction surveys, analyze results, and coordinate service improvements.
• Use the HMIS database to support referrals and eligibility for MTW incentives and project-based units.
• Develop equitable marketing strategies and track outcomes to inform strategic adjustments.
• Support SHA objectives and goals for deconcentrating poverty.
• Participate in task force groups, housing coalitions, and local partnerships focused on improving neighborhood access.
• Track outcomes and maintain documentation for landlord engagement efforts.
• Maintain an inventory of available units and landlords interested in partnering with SHA.
• Prepare and deliver regular reports for internal use and funding partners.
• Monitor agency leasing statistics and rental-market data, and recommend system adjustments to maximize housing opportunities.
• Complete special reports and research as directed.
• Follow SHA safety and personnel policies and perform other duties as assigned.

Benefits

• Employer-paid medical coverage for base employee plans.
• Employer-paid dental coverage for the employee plan.
• Employer-paid vision coverage for the employee plan.
• Employer-paid long-term disability and life insurance.
• Flexible scheduling.
• 13 paid holidays.
• Public Employee Retirement System (PERS) pension-style retirement program.
• Paid time off accrual ranging from 15 to 40.5 days per year based on years of service; days are based on eight-hour days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED