Landlord Services Practice Manager

Meggesto Crossett & Valerino•Syracuse, NY

3d•Onsite

About The Position

MCV Law is seeking a Landlord Services Manager for an on-site position focused on managing the Eviction Litigation Practice. This role involves overseeing the high-volume lifecycle of eviction cases, managing billing and invoicing, tracking disbursements and expenses, leading an on-site team, ensuring strict quality control, managing the docket and deadlines, coordinating with vendors and courts, handling client escalations, and tracking performance metrics.

Requirements

Minimum of 4–6 years in civil litigation or landlord-tenant practice.
Active Paralegal Certificate or a Bachelor’s degree in Legal Studies, Accounting, or Business Administration.
Strong working knowledge of legal billing workflows, flat-fee billing systems, and cost tracking/disbursements within a law firm setting.
Deep, practical knowledge of local housing court rules, summary proceedings, non-payment/holdover protocols, and the specific mechanics of the eviction process.
Ability to work fully on-site Monday through Friday, providing the hands-on leadership required to keep physical workflows moving efficiently.
An exceptional eye for detail; an understanding that a single typographical or billing error can delay an eviction case or disrupt client relationships.

Nice To Haves

Extensive experience in Eviction Practice may be eligible for additional compensation plus a year-end performance bonus.

Responsibilities

Oversee the daily, high-volume lifecycle of eviction cases from initial landlord intake and statutory notice drafting to court filing, hearings, and marshal/sheriff execution.
Manage the monthly billing cycle for all eviction matters; draft, review, and finalize pre-bills, ensuring accurate application of flat fees, hourly rates, and pass-through costs.
Track and reconcile third-party vendor expenses, including process server fees, court filing fees, and local courier costs, ensuring they are accurately billed back to the client.
Provide direct, face-to-face management, training, and workload balancing for legal assistants in a fast-paced office environment.
Audit physical and digital case files to ensure absolute accuracy in names, amounts owed, addresses, and statutory timelines before documents are sent out for service or e-filed.
Maintain and monitor the master eviction calendar, ensuring no deadlines are missed for notices, court appearances, or order submissions.
Serve as the primary point of contact for process servers, local court clerks, and law enforcement agencies to expedite the processing and execution of eviction warrants.
Act as the direct supervisor link for major property management clients, providing status updates on delayed files and troubleshooting complex compliance issues.
Track and report daily case volumes, filing turnaround times, and team bottlenecks.