Landlord Engagement Specialist

HOM, INC.•Burbank, OH

3d•$35 - $37

About The Position

The Landlord Engagement Specialist develops and maintains a portfolio of housing opportunities throughout the City of Los Angeles for individuals and families experiencing homelessness. The position focuses on landlord outreach and relationship development, and on identifying available rental units that meet program eligibility and Fair Market Rent (FMR) requirements. It does not maintain a client caseload; instead, it builds partnerships with property owners, property management companies, brokers, and housing providers to expand housing inventory for TLS participants. The role works closely with Case Managers, Housing Navigators, Landlord Relations staff, and community partners to support housing placement and long-term housing stability. The specialist conducts landlord outreach, maintains housing inventory and availability information, analyzes rental markets and comparable units, and supports unit eligibility review, housing acquisition planning, inspections, and lease-up coordination. The position provides technical assistance to landlords and partners on program requirements, leasing processes, and benefits; maintains ongoing landlord communication; and records contacts, unit availability, and outcomes in Padmission Connect. It also ensures program compliance and confidentiality, reports on portfolio and placement outcomes, participates in meetings and training, supports housing acquisition projects, and performs additional duties as assigned.

Requirements

Demonstrated high-level interpersonal relationship and communication skills.
Demonstrated experience negotiating rental agreements, lease terms, and housing program participation with private landlords and property management companies in competitive rental markets.
Strong organizational and time-management skills, including the ability to prioritize tasks and manage multiple projects simultaneously.
Strong attention to detail and documentation accuracy.
Ability to plan while addressing immediate needs.
High level of discretion and confidentiality in handling sensitive information.
Strong sense of ownership and accountability for work processes and outcomes.
Strong knowledge of the Los Angeles rental housing market.
Strong knowledge of Fair Housing laws and regulations at the federal, state, and local levels.
Proficiency in Microsoft Office 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Word, and Excel.
Knowledge of California landlord-tenant rights and responsibilities.
Ability to adapt to changing housing markets and program requirements.
Ability to lift up to 30 lbs. on a regular basis.
Ability to work with individuals experiencing homelessness and demonstrate understanding of Housing First principles.
Minimum of two years of experience in housing navigation, landlord engagement, property management, real estate, or a related field.

Nice To Haves

Associate’s and/or bachelor’s degree in a related field; relevant professional experience may be considered in lieu of formal education.
Experience working with homelessness programs or housing subsidy programs is strongly preferred.

Responsibilities

Develop and maintain relationships with landlords, property management companies, developers, and real estate professionals throughout the City of Los Angeles.
Network with housing coalitions, community organizations, service providers, and local real-estate groups to expand housing opportunities.
Conduct proactive outreach through networking, cold-calling, property visits, community events, and industry partnerships.
Coordinate landlord recruitment strategies and participate in landlord engagement and appreciation events.
Document service objectives and outcomes in accordance with federal, state, county, and HOM guidelines.
Maintain accurate housing inventory listings and provide real-time availability updates to program teams and community partners.
Conduct rental market analyses and comparables to confirm that units meet Fair Market Rent and program payment standards.
Identify rental trends and opportunities in targeted neighborhoods to support housing acquisition planning.
Review available units for program eligibility and housing quality expectations.
Build and maintain a pipeline of available housing units for TLS participants within the City of Los Angeles jurisdiction.
Collaborate with community partners to match TLS clients with available housing opportunities in the city.
Support coordination of property inspections and lease-up processes with internal HOM teams.
Provide technical assistance to landlords and community partners regarding program requirements, leasing processes, and program benefits.
Maintain communication with landlords throughout lease-up to support successful placements.
Support cross-agency collaboration to strengthen housing placement systems.
Record landlord contacts, unit availability, and housing placement outcomes in Padmission Connect.
Ensure compliance with Federal, State, County, and City program requirements.
Produce regular reports on housing portfolio and placement outcomes to inform housing acquisition strategies and program operations.
Maintain confidentiality and properly handle protected client and landlord information.
Participate in staff meetings, trainings, and professional development activities.
Support special projects related to housing acquisition and landlord engagement.
Perform additional duties as assigned.