Landlord Engagement Specialist

HOM•Burbank, CA

About The Position

The Landlord Engagement Specialist develops and maintains a portfolio of housing opportunities throughout the City of Los Angeles for individuals and families experiencing homelessness. The role focuses on landlord outreach and relationship development, identifying available rental units that meet program eligibility and Fair Market Rent (FMR) requirements, and expanding housing inventory for TLS participants. The position does not maintain a client caseload and collaborates with Case Managers, Housing Navigators, Landlord Relations staff, and community partners to support rapid housing placement and long-term housing stability. The specialist builds partnerships with property owners, property management companies, brokers, developers, housing providers, community organizations, service providers, housing coalitions, and real-estate groups. The role maintains housing inventory and documentation, analyzes rental markets, supports housing acquisition and placement, assists with inspections and lease-up, advises landlords and partners about program requirements, and reports on portfolio and placement outcomes. The position also supports cross-agency collaboration, special projects, meetings, training, and other assigned duties.

Requirements

Demonstrated high-level interpersonal relationship and communication skills.
Experience negotiating rental agreements, lease terms, and housing program participation with private landlords and property management companies in competitive rental markets.
Strong organizational and time-management skills, including the ability to prioritize tasks and manage multiple projects simultaneously.
Strong attention to detail and documentation accuracy.
Ability to plan while addressing immediate needs.
High level of discretion and confidentiality when handling sensitive information.
Strong ownership and accountability for work processes and outcomes.
Strong knowledge of the Los Angeles rental housing market.
Strong knowledge of federal, state, and local Fair Housing laws and regulations.
Proficiency in Microsoft Office 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Word, and Excel.
Knowledge of California landlord-tenant rights and responsibilities.
Ability to adapt to changing housing markets and program requirements.
Ability to lift up to 30 pounds regularly.
Ability to work with individuals experiencing homelessness and demonstrate understanding of Housing First principles.
Minimum of two years of experience in housing navigation, landlord engagement, property management, real estate, or a related field.

Nice To Haves

Associate’s and/or bachelor’s degree in a related field; relevant professional experience may be considered in lieu of formal education.
Experience working with homelessness programs or housing subsidy programs is strongly preferred.

Responsibilities

Develop and maintain working relationships with landlords, property management companies, developers, and real estate professionals throughout the City of Los Angeles.
Network with housing coalitions, community organizations, service providers, and local real-estate groups to expand housing opportunities.
Conduct proactive outreach through networking, cold-calling, property visits, community events, and industry partnerships to identify housing opportunities.
Coordinate landlord recruitment strategies and participate in landlord engagement and appreciation events.
Maintain complete and accurate documentation of service objectives and outcomes in accordance with federal, state, county, and HOM guidelines.
Maintain accurate housing inventory listings and provide real-time availability updates to program teams and community partners.
Conduct rental market analyses and comparables to confirm units meet Fair Market Rent and program payment standards.
Support housing acquisition planning by identifying emerging rental trends and opportunities in targeted neighborhoods.
Review available units for program eligibility and housing quality expectations.
Build and maintain a pipeline of available housing units for TLS participants within Los Angeles City jurisdiction.
Collaborate with community partners to match TLS clients with available housing opportunities in the City of Los Angeles.
Support coordination of property inspections and lease-up processes with internal HOM teams.
Provide technical assistance to landlords and community partners regarding program requirements, leasing processes, and program benefits.
Maintain communication with landlords throughout lease-up to support successful placements.
Support cross-agency collaboration to strengthen housing placement systems.
Document landlord contacts, unit availability, and housing placement outcomes in Padmission Connect.
Ensure compliance with federal, state, county, and city program requirements.
Produce regular reports on housing portfolio and placement outcomes to inform housing acquisition strategies and program operations.
Maintain confidentiality and properly handle protected client and landlord information.
Participate in staff meetings, trainings, and professional development activities.
Support special projects related to housing acquisition and landlord engagement.
Perform additional duties as assigned.