Landlord Support Specialist

HOM•Burbank, CA

About The Position

HOM, Inc. is hiring a Landlord Support Specialist in Los Angeles to support property owners and managers participating in the Time Limited Subsidy program, administered for the Los Angeles Homeless Services Authority. The role onboards residential property partners, verifies ownership documentation, and maintains accurate records in Padmission Journey and Padmission Connect. It serves as a point of contact for property partners, providing technical assistance, coordinating updates and transitions, and ensuring information is complete and compliant so rental assistance payments can be processed efficiently and on time. The position engages property partners throughout onboarding and ongoing program participation, supports use of the Padmission Connect platform, and works with internal teams to resolve discrepancies and maintain payment readiness. It also builds and maintains property, ownership, and management records; organizes supporting documentation; and processes ownership or management changes. The role may involve local travel to events, training, and site visits, and requires lifting up to 30 pounds regularly. The position has access to sensitive personally identifiable and protected health information and must follow HOM’s security and privacy policies.

Requirements

High school diploma or GED equivalent.
At least two years of experience in housing-related roles, such as landlord engagement, affordable housing programs, or customer-facing support.
At least five years of experience in residential operations or property management involving property oversight and cost assessment.
Demonstrated expertise in property management and housing programs, including assessing maintenance needs, engaging landlords, and supporting housing stability through customer-focused service.
Excellent attention to detail and ability to manage high volumes of data and documentation.
Strong organizational skills and ability to manage multiple projects simultaneously.
Skill in using and troubleshooting software platforms and supporting external users.
Clear, professional written and verbal communication skills for engaging internal and external stakeholders.
Strong interpersonal skills to collaborate and build relationships with varied stakeholders.
Ownership and accountability for work processes and outcomes.
Advanced problem-solving skills and adaptability in a fast-paced, mission-driven environment.
Adherence to HOM Security and Privacy Policies when accessing Personally Identifiable Information and Protected Health Information.
Demonstrate HOM’s core competencies: Emotional Intelligence, Expertise, Ethics, and Excellence.
Valid California driver’s license and current automobile insurance.
Willingness to perform other work-related tasks as assigned.
Ability to travel locally as needed for events, training, and site visits.
Ability to lift up to 30 pounds regularly.
Complete a short behavioral and cognitive assessment before advancing to an interview.

Nice To Haves

Associate or bachelor’s degree in business, human services, public administration, or a related field.
Knowledge of LAHSA programs, housing subsidies, or landlord incentives.
Equivalent combinations of education and relevant experience may be considered in lieu of a degree.

Responsibilities

Guide new property owners and managers through onboarding, including documentation submission and program orientation.
Verify ownership details using assessor databases and review property management agreements.
Provide technical support to property owner/managers using Padmission Connect, helping them accurately update property listings, contact information, and vacancies.
Maintain communication with property partners and respond to questions about platform use, documentation, and program requirements.
Collaborate with internal teams to resolve discrepancies and facilitate updates that support payment readiness and compliance.
Attend outreach events or meetings as needed to promote partner engagement and system literacy.
Build and maintain property ownership, management, and entity records in Padmission Journey and Padmission Connect.
Upload, organize, and manage required ownership documentation for owners, managers, and property entities.
Process ownership and property-management changes to maintain account access and accurate payment processing.
Monitor property data for completeness and accuracy and ensure profiles meet documentation requirements.