Lab Support Services Tech

Parkview Health • Fort Wayne, IN

4d

About The Position

The Lab Support Services Technician is responsible for receiving, accessioning, processing, and distributing laboratory specimens for all patient populations. The technician ensures specimens are accurately identified, labeled, prepared, and routed according to testing requirements and laboratory protocols. The role uses laboratory systems to monitor incoming specimens, prioritize workflow, and track pending or delayed samples, applying critical thinking to identify specimen discrepancies, integrity issues, and special handling requirements.

The technician interacts with phlebotomy staff, nursing staff, providers, couriers, reference laboratories, and other hospital personnel to resolve specimen-related issues and support timely, accurate testing. The role requires attention to detail and adherence to local, state, and federal regulations, accreditation standards, and institutional policies to protect specimen integrity, patient safety, and confidentiality.

The position also performs urine drug screen collection and breathalyzer testing for clients requiring these services. Certification classes are required. Laboratory Support Services and Lab Assistant training and classes must be completed within the first year. Upon successful completion, the employee will be promoted to a Lab Assistant role with a corresponding pay increase. Further training and experience may provide opportunities to pursue advanced laboratory career paths based on departmental needs, role requirements, and individual performance. Seasonal or short-term employment is not offered due to the comprehensive training required.

Requirements

• High school graduate or equivalent GED.
• Complete Laboratory Support Services and Lab Assistant classes within the first year of employment.
• Perform duties and assigned tasks accurately, reliably, and precisely.
• Organize and prioritize workload to meet established turnaround times and testing deadlines.
• Communicate and collaborate effectively with laboratory staff and clinical partners to resolve specimen issues.
• Maintain attention to detail while performing repetitive tasks in a fast-paced environment.
• Attend classes and pass certification for urine drug screen collection and breathalyzer testing.

Responsibilities

• Receive, accession, process, and distribute laboratory specimens for all patient populations.
• Ensure specimens are accurately identified, labeled, prepared, and routed according to test requirements and laboratory protocols.
• Use laboratory systems to monitor incoming specimens, prioritize workflow, and track pending or delayed samples.
• Identify specimen discrepancies, integrity issues, and special handling requirements, and apply critical thinking to resolve them.
• Communicate and collaborate with phlebotomy staff, nursing staff, providers, couriers, reference laboratories, and other hospital personnel to resolve specimen-related issues.
• Organize and prioritize workload to meet turnaround times and testing deadlines, including STAT and time-sensitive requirements.
• Respond appropriately to specimen-volume fluctuations, unexpected problems such as equipment or system failures and courier delays, shift hand-offs, and specimen integrity issues.
• Perform urine drug screen collection and breathalyzer testing for clients requiring these tests.
• Attend required certification classes for urine drug screen collection and breathalyzer testing.
• Complete Laboratory Support Services and Lab Assistant training and classes within the first year of employment.
• Follow applicable regulations, accreditation standards, and institutional policies and procedures to support specimen integrity, patient safety, and confidentiality.

Benefits

• Eligible for a $2,000 sign-on bonus.
• Promotion to Lab Assistant with a corresponding pay increase upon successful completion of required training and classes.
• Opportunities for professional development and career advancement within Lab Support Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED