Lab Support Services Tech - Phlebotomy & Specimen Processing

Parkview Health • Fort Wayne, IN

5d

About The Position

The Lab Support Services Technician supports laboratory operations by performing blood collection, other specimen collection, and specimen processing for patients of all ages. The role ensures specimens are accurately collected, identified, processed, and delivered for testing while maintaining patient care, safety, and regulatory compliance. The technician works closely with nursing staff, providers, laboratory personnel, couriers, and other healthcare professionals to support timely and accurate laboratory services.

The position includes collecting blood and other specimens, receiving and processing laboratory specimens, monitoring workflow using laboratory information systems, resolving specimen discrepancies, and maintaining documentation. After completing required certification training, the technician also performs urine drug screen collections and breathalyzer testing.

Co-workers must complete Laboratory Support Services training and classes within the first year of employment. Upon successful completion, they will be promoted to a Lab Assistant role and receive a corresponding pay increase. Further training and experience may provide opportunities to expand skills and pursue advanced laboratory career paths, depending on departmental needs, role requirements, and individual performance. Seasonal or short-term employment is not offered due to the comprehensive training required for the role.

Requirements

• Ability to perform job duties accurately, reliably, and precisely.
• Strong organizational skills to manage workload and meet turnaround time expectations.
• Ability to communicate effectively and collaborate with healthcare teams.
• Strong attention to detail in a fast-paced environment.
• Ability to interact compassionately with patients of diverse ages, backgrounds, values, and beliefs.
• Ability to stand and walk for extended periods and frequently walk several miles during a shift.
• Ability to perform repetitive physical tasks throughout the workday.
• Ability to navigate multiple patient care areas within the facility.

Responsibilities

• Perform blood collection on patients of all ages using a variety of procedures.
• Use positive patient identification devices to monitor new orders and pending draws.
• Apply critical thinking and problem-solving skills to difficult collections and identify alternative procedures when needed.
• Collect additional specimens, including sputum and fecal specimens, according to established protocols.
• Interact compassionately with patients, families, and healthcare staff.
• Receive, accession, process, and distribute laboratory specimens for testing.
• Ensure specimens are correctly identified, labeled, prepared, and routed according to laboratory requirements.
• Use laboratory information systems to track incoming specimens and monitor workflow.
• Identify and resolve specimen discrepancies or integrity issues, including labeling errors, insufficient volume, and improper collection.
• Coordinate with laboratory staff, couriers, and clinical teams to address specimen-related issues and ensure timely testing.
• Perform urine drug screen collections and breathalyzer testing after completing required certification training.
• Maintain accurate documentation and follow laboratory protocols.
• Adhere to local, state, and federal regulations, accreditation standards, and organizational policies to protect patient safety and confidentiality.
• Respond appropriately to fluctuations in patient or specimen volume, equipment or system failures, shift handoffs, STAT and time-sensitive testing, and specimen integrity issues or transport delays.
• Complete Laboratory Support Services training and classes within the first year of employment.

Benefits

• $2,000 sign-on bonus
• Professional development and career advancement opportunities within Lab Support Services
• Promotion to Lab Assistant with a corresponding pay increase upon successful completion of required training and classes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed