Lab Dispatcher

TridentCare•Horsham Township, PA

7d•$15 - $16•Remote

About The Position

This is a remote role requiring the candidate to reside within 50 miles of the Horsham, Pennsylvania office. The position involves dispatching orders for services to field service personnel, ensuring cases are properly handled according to policies, and maintaining excellent customer service. The role requires strong communication, organizational skills, and the ability to manage tasks in a fast-paced environment. The Lab Dispatcher must also provide detailed documentation, troubleshoot issues, and assist with high-volume phone calls.

Requirements

High School Graduate or GED.
Proficient to expert use of Microsoft Office software.
Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.
Ability to focus on the task at-hand in a busy, call center environment.
Must have private workspace, free from external sounds and distractions.
Must meet safety checklist requirements.
Must have high speed internet connection to support VoIP communications (Fiber or Cable recommended; DSL and Satellite connections are not recommended).
Must successfully pass TridentCare's Network Performance Test.
Must have access to a PC that can run this test (Not Chromebook).

Responsibilities

Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.
Controls and oversees that cases are properly dispatched and completed, picked up and processed, according to all policies and procedures.
Reviews, organizes, and distributes all cases using common knowledge of coverage areas, properly utilizing the available on-duty scheduled Phlebotomists.
Conducts full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis.
Completes preparation of multiple Phlebotomist’s daily work assignments (printout), and continues communication throughout the shift, tracking and possible re-routing, if necessary.
Works cooperatively and communicates verbally with Area/Regional Phlebotomy Management, Logging area, Stat Tracking, Customer Service, Call Center, Redraw department and Courier services, to ensure case completion.
Accommodates various facility special requests, honors high priority facility laboratory orders, expedites urgent cases conducting constant follow up, and maintains a positive attitude to connecting parties to insure excellent customer service.
Provides detailed written documentation of issues that occur throughout the shift.
Conducts mild investigations of situations, or conducts trouble shooting, or oversees an immediate handling of an unexpected problem.
Notifies Dispatch Manager of any issues that are difficult to control, immediately.
Identifies and pursues self-improvement needs, adapts to changes when proposed.
Performs other duties as assigned, helps out when attendance issues arise within the office, maintains positive attitude during crisis and engages in daily teamwork with minimal encouragement.
Handles high-volume important phone calls from facilities, phlebotomists, in-house calls requesting dispatch assistance, and employees out-in-the-field.
Assists in decreasing high levels of stress.