Lab Concierge
About The Position
The Lab Concierge works with Thermo Fisher Scientific’s Unity Lab Services team to coordinate equipment services, support laboratory operations, and deliver a positive customer experience. The role partners with laboratory staff, service providers, and cross-functional teams to help ensure equipment is maintained, records are accurate, and customer needs are met. Work is performed primarily at customer laboratory, office, and warehouse locations, with a Monday–Friday schedule and availability required during operating hours of 7:00 a.m. to 5:00 p.m. Overtime may be necessary. The position requires regular use of personal protective equipment and frequent walking, standing, bending, and reaching. Regular lifting of 30–40 pounds is required, with occasional lifting up to 50 pounds. Candidates must successfully complete Thermo Fisher’s pre-employment screening and any customer-mandated screening, credentialing, or badging requirements.
Requirements
- High school diploma or equivalent.
- At least 2 years of customer service experience; laboratory, scientific, manufacturing, healthcare, or other regulated-environment experience is preferred. An equivalent combination of relevant education and experience will be considered.
- Proficiency with Microsoft 365 applications, including Excel, Outlook, and Teams.
- Experience using CMMS, asset management software, or similar systems.
- Administrative skills supporting scheduling, documentation, reporting, record management, and coordination.
- Strong organizational, communication, analytical, and problem-solving skills.
- Ability to work independently and collaboratively in a customer-focused environment.
- Attention to detail, adaptability, and commitment to safety, quality, and continuous improvement.
- Ability to meet the physical requirements, including frequent walking, standing, bending, reaching, regular lifting of 30–40 pounds, and occasional lifting up to 50 pounds.
- Ability to use required PPE, including lab coats, gloves, safety glasses, and steel-toe shoes.
- Successful completion of pre-employment screening, including a background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.
Nice To Haves
- Associate degree in a scientific or technical discipline.
- Customer service experience in a laboratory, scientific, manufacturing, healthcare, or other regulated environment.
Responsibilities
- Coordinate equipment maintenance, repairs, calibrations, and preventive maintenance.
- Maintain equipment records and service documentation in the Computerized Maintenance Management System (CMMS).
- Coordinate service activities with laboratory staff and service providers and communicate timely updates.
- Conduct routine laboratory walkthroughs to identify service needs and help keep equipment operational.
- Support vendor visits while promoting compliance with site safety and security requirements.
- Provide reports and operational updates to help customers make informed decisions.
- Coordinate procurement of laboratory supplies and equipment as needed.
- Follow Standard Operating Procedures (SOPs), Good Documentation Practices (GDP), and site safety requirements; maintain audit readiness and complete, accurate documentation.
- Build trusted relationships with customers and colleagues and identify opportunities to improve processes and service delivery.
- Represent Thermo Fisher Scientific professionally and deliver a positive customer experience.
- Perform other duties as assigned by management.
Benefits
- Comprehensive healthcare, including medical, dental, and vision plans.
- Paid holidays.
- Tuition reimbursement.
- Employee assistance and family support programs, including commuter benefits.
- At least 120 hours of paid time off (PTO).
- Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance.
- Short- and long-term disability coverage in accordance with company policy.
- 401(k) retirement savings plan.
- Employee Stock Purchase Plan (ESPP) with an opportunity to purchase company stock at a discount for eligible colleagues.
- Potential eligibility for a variable annual bonus based on company, team, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
