Lab Concierge

Thermo Fisher Scientific•San Francisco, CA

About The Position

The Lab Concierge Specialist joins Thermo Fisher Scientific’s Unity Lab Services team to coordinate equipment services, support laboratory operations, and provide a positive customer experience. The role partners with laboratory staff, service providers, and cross-functional teams to ensure equipment is maintained, records are accurate, and customer needs are met. The position coordinates equipment maintenance, repairs, calibrations, and preventive maintenance; manages equipment records and service documentation in a computerized maintenance management system (CMMS); coordinates service activities and vendor visits; conducts laboratory walkthroughs; and provides reports and operational updates. It also coordinates procurement of laboratory supplies and equipment, follows SOPs, Good Documentation Practices, and site safety requirements, and helps maintain audit readiness. The role builds customer and colleague relationships, identifies process improvements, represents Thermo Fisher professionally, and performs other duties as assigned. Work takes place primarily in customer laboratory, office, and warehouse locations. The standard schedule is Monday through Friday, with availability required during operating hours of 7:00 a.m. to 5:00 p.m. Overtime may be necessary. The position requires frequent walking, standing, bending, and reaching; regular lifting of 30–40 pounds and occasional lifting up to 50 pounds; and PPE as required.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience; laboratory, scientific, manufacturing, healthcare, or other regulated-environment experience is preferred.
Proficiency with Microsoft 365 applications, including Excel, Outlook, and Teams.
Experience using CMMS, asset management software, or similar systems.
Administrative skills in scheduling, documentation, reporting, record management, and coordination.
Strong organizational, communication, analytical, and problem-solving skills.
Ability to work effectively independently and collaboratively in a customer-focused environment.
Attention to detail, adaptability, and commitment to safety, quality, and continuous improvement.
Ability to meet pre-employment screening requirements, including background check and drug test, as well as any customer-mandated screening, credentialing, or badging requirements.
Ability to frequently walk, stand, bend, and reach; regularly lift 30–40 pounds and occasionally lift up to 50 pounds; and use required PPE.

Nice To Haves

Associate degree in a scientific or technical discipline.
Customer service experience in a laboratory, scientific, manufacturing, healthcare, or other regulated environment.

Responsibilities

Coordinate equipment maintenance, repairs, calibrations, and preventive maintenance.
Manage equipment records and service documentation in the CMMS to maintain accurate asset information.
Coordinate service activities with laboratory staff and service providers and communicate timely updates.
Conduct routine laboratory walkthroughs to identify service needs and help keep equipment operational.
Support vendor visits while promoting compliance with site safety and security requirements.
Provide reports and operational updates to help customers make informed decisions.
Coordinate procurement of laboratory supplies and equipment as needed.
Follow SOPs, Good Documentation Practices, and site safety requirements while maintaining audit readiness and accurate, complete documentation.
Build trusted relationships with customers and colleagues and identify opportunities to improve processes and service delivery.
Represent Thermo Fisher Scientific professionally and deliver a positive customer experience.
Perform other duties as assigned by management.

Benefits

Comprehensive healthcare, including medical, dental, and vision plans and health incentive programs.
Paid holidays, including 10 paid holidays annually.
At least 120 hours of paid time off.
Tuition reimbursement.
Employee assistance and family support programs, including commuter benefits.
Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
401(k) retirement savings plan.
Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
Potential eligibility for a variable annual bonus based on company, team, and/or individual performance.