Knowledge System Associate - California

Plateau Software Inc•Coronado, CA

10d•$70,000 - $80,000

About The Position

The Associate Knowledge System Specialist analyzes business needs and processes, recommends methodologies and tools from approved platforms such as Microsoft SharePoint, and develops out-of-the-box solutions. The role coordinates across the organization to promote use of enterprise solutions and provides training and end-user support. The specialist implements and supports knowledge system tools; develops, designs, and manages platform content and customizations; and works with users and stakeholders to define business requirements, goals, risks, technical scope, and project objectives. The position focuses extensively on SharePoint solutions and integration with other Microsoft products, including site collection administration, permissions, reusable content structures, site organization, navigation, search, and dashboards. The role also supports user adoption and helps ensure training programs meet organizational needs.

Requirements

Bachelor’s degree in Computer Science or a related area.
2–5 years of relevant experience.
Active Secret clearance.
CompTIA Security+ certification, or willingness to attain it within the first six months of employment.
High-level written and verbal communication skills.

Responsibilities

Implement and support knowledge system tools.
Provide guidance on available platforms from end-user through power-user perspectives.
Document roles and responsibilities and provide training.
Develop, design, and manage content, customizations, forms, and custom workflows in selected platforms.
Work with users and stakeholders to analyze business requirements, goals, and risks and define technical scope and project objectives for SharePoint solutions.
Create SharePoint out-of-the-box apps and collaborative tools, including lists, document and form libraries, discussion boards, surveys, calendars, ribbon components, web parts, workflows, PowerApps, and InfoPath solutions.
Integrate SharePoint with other Microsoft products and coordinate across the organization to encourage enterprise solution use.
Perform SharePoint site collection administration, including managing, restricting, and revoking permissions as required.
Create and manage reusable content types, site columns, lookups, and templates.
Determine and create scalable structures for top-level, directorate, division, and branch sites.
Ensure uniform navigation across sites.
Manage search scopes and create project and document dashboards.
Provide end-user support and encourage user adoption; act as Tier 1 support for end users and site designers.
Train end users on basic functionality and direct them to training materials and available resources.
Collaborate with organizational trainers to audit knowledge systems training programs of instruction for alignment with organizational needs.
Perform other related duties as assigned.