Leasing Associate- California

RPM Living•Santa Monica, CA

7d•Onsite

About The Position

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. The role handles lease signing and serves as a landlord representative for property owners. It is based on site, primarily in an office setting, with occasional time outside and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Microsoft Office skills.
Property Management Software skills.
Ability to work a flexible schedule that includes weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
Ability to sit for extended periods while working at a desk; climb stairs; read documents, computer screens, and data; hear and understand verbal communications in person and over the phone or computer; occasionally lift or carry items weighing up to 20 pounds; and use mobile devices and applications for work-related tasks.

Nice To Haves

A valid driver's license is preferred; candidates without a license will be provided a liability waiver.

Responsibilities

Respond to telephone and internet inquiries from residents and prospects and schedule virtual, self-guided, and in-person tours.
Greet and qualify prospects professionally using guest cards in the Lead Management Software.
Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
Maintain an updated availability report; process applications with credit checks and rental-history verification; submit applications for Community Manager approval; and follow up with applicants on their status.
Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
Help maintain an active and effective social media presence for the property.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Perform the functions necessary to close sales, including making appointments, generating leads, conducting tours, maintaining showrooms, and completing follow-up.
Use marketing strategies within the Marketing Budget and Marketing Plan, including competitive rental rates, referrals, promotions, locators, and outreach.
Project a favorable image of the community to support property objectives and public recognition.
Support resident retention by planning resident functions and attending after-hours functions as a host when needed.
Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
Attend weekly and daily goal-setting meetings as appropriate.
Collaborate with the property maintenance team to ensure resident service requests are addressed promptly and completed according to company standards.

Benefits

Weekly pay for associates working onsite at an apartment community.
Comprehensive healthcare coverage for full-time, regular associates.
Employer-paid employee assistance, mental health, and wellness programs.
Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
401(k) with company match.
Professional development, career growth, and role-based learning plans.
Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
Paid time off, floating holidays, and volunteer days.
Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.
Monthly bonuses.