Leasing Associate

RPM Living • Dallas, TX

9d • Onsite

About The Position

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. The role handles lease signing and acts as a landlord representative for property owners. Leasing Associates engage with prospective and current residents, support the application and move-in process, promote resident satisfaction and retention, and help meet property objectives through marketing and sales activities. The position is based onsite, primarily in an office setting, with occasional outdoor work. A flexible schedule is required, including weekdays, nights, and weekends as needed.

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Knowledge of Microsoft Office and property management software.
• Ability to work a flexible schedule, including weekdays, nights, and weekends as needed.
• Ability to meet the role's physical requirements, including reading documents and screens, understanding verbal communications, using mobile devices and applications, and occasionally lifting or carrying items weighing up to 20 pounds.
• Successful completion of a background check as required by local, state, and federal requirements.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects and schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects using guest cards in Lead Management Software, and assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications with credit checks and rental history verification; submit applications for Community Manager approval; and follow up with applicants on their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Help maintain an active and effective social media presence for the property.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Conduct activities necessary to close leases, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up.
• Use marketing strategies within the Marketing Budget and Marketing Plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Project a favorable image of the community to support property objectives and public recognition.
• Support resident retention by planning resident functions, attending after-hours functions, and participating as a host as needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed to company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree