Associate Knowledge Manager

Thomson Reuters•Toronto, ON

5d•$49,700 - $92,300•Hybrid

About The Position

The Associate Knowledge Manager will help maintain a comprehensive, accurate knowledge base supporting Thomson Reuters’ Procurement and Proposal Management (PPM) team and its centralized RFX processes for the U.S. and U.K. markets. Working with product managers, solutions consultants, proposal colleagues, and subject matter experts, this role creates and maintains reusable proposal content and tools, applies AI tools with expert editorial oversight, and supports procurement projects. The position contributes to proposal excellence, compliance, risk mitigation, and sustainable team capacity in a collaborative, flexible, fast-paced, deadline-driven environment. The role maintains and expands electronic content repositories, incorporates new-product information, and supports proposal materials, sales resources, training, and procurement processes. It also helps answer customer and internal inquiries and formal and informal solicitations with consistent, accurate content. This position is a replacement for an existing vacancy and supports evolving business needs.

Requirements

Bachelor’s degree required.
At least two years of professional content management experience; proposal, marketing, or sales content experience is preferred.
Working knowledge of the proposal response process.
Professional-level English proficiency and mastery of writing, editing, proofreading, and advanced formatting.
Ability to apply company style guidelines and maintain a consistent brand voice and tone.
Demonstrated experience using AI tools such as Claude or Copilot to create and optimize content, with judgment to balance AI assistance with human editorial review.
Excellent organizational, interpersonal, and verbal communication skills, including the ability to build rapport and trust with internal partners and subject matter experts at all levels.
Understanding of content and database management principles, including how to write content that communicates product value.
Strong project management skills and ability to manage multiple priorities in a deadline-driven environment.
Strong analytical skills and technical aptitude, including advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
Drive and initiative, with the ability to work independently and collaboratively in a fast-paced, changing environment.
Investigative and problem-solving skills, including the ability to identify process improvements.
Flexibility to work additional hours during peak proposal deadlines.

Nice To Haves

A degree in journalism, corporate communications, marketing communications, or library science, with an emphasis on writing.
Experience with Qvidian or similar proposal management automation or content repository tools.
Experience writing proposals for corporate and government customers in a high-volume, deadline-driven environment.
Experience managing content repositories for tax, compliance, or global trade software solutions.
Prior experience in information technology, software, or legal publishing.
Prior experience at Thomson Reuters and knowledge of its products, technology, services, and internal business processes.
Membership in a professional organization such as the Association of Proposal Management Professionals (APMP).

Responsibilities

Maintain and expand electronic content repositories for designated products, including product descriptions and question-and-answer content used for RFXs, forms, and customer inquiries.
Monitor product roadmaps and enhancement announcements to identify new repository content.
Respond to proposal-team content and feedback submissions; edit, tag, and index submissions using related or new terms.
Conduct quality assurance on AI-assisted content, maintaining consistent tone, voice, and messaging while protecting brand integrity, regulatory compliance, and professional standards.
Organize, index, review, and optimize repository content, including removing duplicates and improving clarity and formatting.
Write, format, and proof content according to approved brand and style guidelines, ensuring it integrates into proposal templates.
Use repository content to support customer and internal inquiries and basic formal and informal solicitations.
Contribute to all phases of new-product integration under the standard onboarding plan.
Work with proposal team members and subject matter experts to expand RFX repository content for proposals and forms.
Support development of sole source letters, capabilities statements, RFX templates, and other materials based on repository content.
Review existing RFX libraries to identify reusable templates, completed responses, informal proposals, forms, certifications, and vendor registration data.
Assist in developing proposal materials for formal and informal requests for designated products.
Support the creation of tools and resources for sales teams and other internal staff for new sales and renewals.
Maintain Proposal Resource Center tools and resources for designated products on a regular schedule.
Keep subject matter expert lists and contact information current, accurate, and complete.
Keep the Knowledge Manager Guidebook up to date.
Help create and deliver ongoing training on the Qvidian proposal automation system and the RFX content repository.
Support development of best practices and streamline processes and tools to manage increasing workload volume.
Stay current on Qvidian enhancements, Thomson Reuters product development and acquisitions, proposal best practices, and market trends, including through Upland Software and APMP training.

Benefits

Flexible hybrid work environment for office-based roles.
Work-from-anywhere option for up to 8 weeks per year.
Flexible vacation and supportive work-life policies.
Two company-wide Mental Health Days off annually.
Access to the Headspace app.
Retirement savings plan, including a competitive 401(k) plan with company match in the United States.
Tuition reimbursement.
Employee incentive programs; the role may also be eligible for an annual bonus based on enterprise and individual performance.
Health insurance.
Dental insurance.
Vision insurance.
Disability insurance.
Life insurance.
Paid sick and safe time off.
Paid holidays.
Parental leave.
Sabbatical leave.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Employee Assistance Program.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Two paid volunteer days off annually.
Professional development and career growth programming.