Knowledge Manager
About The Position
ANSER is seeking an experienced Knowledge Manager to support U.S. Space Force organizations in El Segundo, California. The role establishes, implements, and maintains processes for capturing, organizing, managing, and disseminating program information and organizational knowledge. It helps ensure leadership and program teams have timely access to accurate, relevant, and well-organized information to support mission execution, collaboration, and informed decision-making. The Knowledge Manager develops and maintains information repositories and collaboration tools, improves information management processes, documents organizational knowledge, and creates knowledge products for program execution and leadership decisions. The position coordinates with Government stakeholders, contractors, and mission partners and handles sensitive and classified information in accordance with applicable security and access-control procedures. It also provides user support for collaboration tools and performs additional knowledge management and program support duties as needed.
Requirements
- Active Top Secret/SCI eligibility (TS/SCI).
- Master's degree from an accredited college or university.
- 10+ years of experience supporting DoD information technology, knowledge management, information management, or related mission support activities; experience supporting NRO, NSA, and/or NGA organizations is acceptable.
- Demonstrated experience creating, administering, and maintaining Microsoft SharePoint sites and managing associated data storage.
- Experience supporting SharePoint site reorganization, content updates, permission management, site creation, deletion, and renaming.
- Experience supporting data migration, data cleanup, content organization, and end-user assistance within SharePoint or similar collaboration environments.
- Experience with process engineering, design, and implementation, including developing and improving out-of-the-box processes and workflows.
- SCRUM Master-level competency with Atlassian Jira and Confluence.
- Experience administering Atlassian Jira user groups and project roles, and configuring Jira workflows and dashboards.
- Experience supporting Jira and Confluence environments for collaboration, workflow management, information sharing, and organizational knowledge management.
- Experience providing basic troubleshooting and technical support to end users for SharePoint, Jira, Confluence, and related collaboration tools.
- Strong understanding of information organization, data management, collaboration, and knowledge-sharing practices in a DoD environment.
- Ability to manage multiple priorities, coordinate with users and stakeholders, and independently execute assigned technical and administrative tasks.
- Strong written and verbal communication skills, including the ability to explain technical processes and provide effective end-user support.
- Ability to work effectively in a fast-paced, highly collaborative environment supporting classified space programs.
Responsibilities
- Develop, implement, and maintain knowledge management processes, procedures, and organizational practices.
- Collect, organize, analyze, and maintain information from Government organizations, program offices, functional areas, and mission partners.
- Develop and maintain knowledge repositories, SharePoint sites, shared workspaces, databases, trackers, libraries, and other information management tools.
- Establish standardized processes for document management, information sharing, records organization, and version control.
- Identify opportunities to improve information flow, collaboration, workflow efficiency, and access to organizational knowledge.
- Capture and document organizational processes, lessons learned, best practices, decisions, and other institutional knowledge.
- Develop and maintain dashboards, reports, status trackers, and other knowledge products for program execution and leadership decision-making.
- Consolidate information from multiple sources and turn complex or disparate data into clear, concise, actionable products.
- Support the development and maintenance of SOPs, process guides, reference materials, briefing products, and other organizational resources.
- Coordinate with Government stakeholders, contractors, and mission partners to collect, validate, organize, and disseminate information.
- Monitor repositories and knowledge products for accuracy, completeness, currency, and appropriate access controls.
- Support senior leadership by providing timely access to relevant program information, historical data, documentation, and organizational knowledge.
- Establish and maintain taxonomies, metadata, naming conventions, and other standards that improve information discoverability and usability.
- Identify gaps, redundancies, and inconsistencies in program information and coordinate corrective actions.
- Manage sensitive and classified information in accordance with applicable security, information management, and access-control procedures.
- Use Microsoft Office Suite and other Government-approved collaboration and knowledge management tools to develop and maintain professional-quality products.
- Provide basic troubleshooting and technical support to end users for SharePoint, Jira, Confluence, and related collaboration tools.
- Perform additional knowledge management and program support duties as required to support the mission.
Benefits
- Health, financial, and well-being benefits are offered; specific benefit plans are not detailed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
