Knowledge Manager

DEFTEC Corporation•Athens, AL

7d•$105,000 - $120,000

About The Position

DEFTEC Corporation is seeking a Knowledge Manager to support the USSPACECOM Program Management Office (PMO) at Redstone Arsenal, Alabama. The role will design and establish the PMO's knowledge management structure to ensure decision-quality information reaches leadership and staff and that organizational knowledge is captured, organized, protected, and retrievable throughout its lifecycle. The Knowledge Manager will manage collaboration and document repositories, records and correspondence processes, staff training, and knowledge management metrics. The position may also include administrative, reporting, training, or other business-related tasks supporting DEFTEC operations, customer requirements, and contract performance.

Requirements

At least 5 years of experience in knowledge management, records management, or information management in a DoD or federal environment.
Demonstrated experience establishing or restructuring a Microsoft Teams and SharePoint environment, including document libraries, naming conventions, and permissions.
Working knowledge of SharePoint administration, including site collections, permissions, and workflows.
Experience using generative AI tools, such as GenAI.mil, mil.chat, or Grok, for documentation, research, and knowledge management tasks.
Familiarity with AFRIMS and DoD records management directives.
Excellent written and verbal communication skills, including the ability to draft clear, concise policy and procedural documentation.
Expertise with Microsoft Office Suite.
Must hold a Secret clearance and be able to obtain a Top Secret/SCI clearance.
U.S. citizenship required.

Nice To Haves

Prior USAF experience as a 3D0X1 (Knowledge Operations Management) specialist or in an equivalent civilian or contractor role.
Experience supporting a Program Management Office, combatant command, MAJCOM, or base-level Knowledge Management Office.
Experience supporting a program office for facility design, construction, or mission equipment integration.
Experience managing knowledge and records in classified or SCIF environments.
Familiarity with Air Force Knowledge Management Capability Working Group (AFKM CWG) processes.
Bachelor's degree in Information Management, Business Administration, or a related field.
Experience developing taxonomies and metadata standards for enterprise content.
Prior experience training staff on knowledge management tools and procedures.

Responsibilities

Establish the PMO's knowledge management structure, including governance, roles, and processes for creating, sharing, storing, and retiring information.
Design and organize the PMO's Microsoft Teams environment, including teams, channels, chats, file locations, and access permissions.
Build the PMO's document library, including folder structure, file plans, taxonomies, metadata standards, and version control.
Develop and enforce naming conventions for files, folders, Teams channels, and meeting artifacts.
Manage SharePoint sites, shared drives, and other knowledge repositories, including site structure, permissions, and content organization.
Use DoD-approved generative AI tools, including GenAI.mil, mil.chat, and Grok, to draft, summarize, organize, and search content, and develop guidance for appropriate AI use within the PMO.
Plan, schedule, and open PMO meetings; prepare agendas; set up virtual and in-person meeting platforms; and capture minutes and action items.
Coordinate conference rooms, resolve scheduling conflicts, and ensure rooms are prepared for meetings and briefings.
Liaise between leadership and staff sections to identify, analyze, and document information requirements.
Establish and enforce records management procedures in accordance with AFRIMS, DoD records management directives, and applicable retention schedules.
Draft, update, and maintain standard operating procedures, internal policy guidance, and process documentation.
Coordinate the creation, staffing, and disposition of official correspondence and directives.
Train staff on knowledge management tools, Teams and SharePoint functionality, AI tools, and information-handling procedures.
Identify and eliminate duplicate, outdated, or improperly stored information, and audit repositories on a recurring basis.
Track and report knowledge management metrics, such as site usage, records compliance, and response times, to leadership.
Perform additional administrative, reporting, training, or other business-related tasks necessary to support DEFTEC operations, customer requirements, and contract performance.