Associate Knowledge Manager

Thomson Reuters • Eagan, MN

3d • Hybrid

About The Position

The Associate Knowledge Manager supports Thomson Reuters’ Procurement and Proposal Management (PPM) team, an integrated shared-service organization that coordinates responses to formal government and corporate solicitations (RFPs, RFIs, and RFQs) for the U.S. and U.K. markets and handles customer inquiries such as forms, certifications, and disclosures. The role helps maintain a comprehensive and accurate knowledge base for centralized RFX processes and a growing organization. Working with product managers, solutions consultants, proposal team members, and subject matter experts, the Associate Knowledge Manager creates and maintains reusable proposal content and tools, applies AI tools with expert editorial oversight, and supports procurement projects. The position helps mitigate risk and maintain proposal excellence, compliance, and sustainable team capacity.

The role maintains and improves an electronic repository of product descriptions, question-and-answer content, and other reusable materials. It monitors product changes, processes team submissions, edits and indexes content, checks AI-assisted material for quality and consistency, and keeps the repository organized and useful. The Associate Knowledge Manager also contributes to onboarding new products, develops proposal materials and sales resources, maintains internal tools and reference materials, supports training on Qvidian and the repository, and helps improve procurement processes.

The position requires a bachelor’s degree and at least two years of professional content management experience. The successful candidate will have strong writing and editing skills, familiarity with proposal responses, experience applying style and brand guidelines, demonstrated use of AI tools with sound editorial judgment, and the organizational, technical, analytical, and project-management skills needed to handle multiple priorities in a deadline-driven environment. Additional hours may be needed during peak proposal deadlines.

Requirements

• Bachelor’s degree required.
• At least two years of professional content management experience.
• Working knowledge of the proposal response process.
• Professional-level English proficiency, including mastery of writing, editing, proofreading, and advanced formatting skills.
• Ability to apply company style guidelines and maintain a consistent brand voice and tone.
• Demonstrated experience using AI tools, such as Claude or Copilot, to create and optimize content, with sound judgment in balancing AI assistance and human editorial review.
• Excellent organizational, interpersonal, and verbal communication skills, including the ability to build rapport and trust with internal partners at all levels, including subject matter experts.
• Understanding of content and database management principles, including writing content that communicates product value.
• Strong project-management skills and ability to manage multiple priorities in a deadline-driven environment.
• Strong analytical skills and technical aptitude, including advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, and SharePoint).
• Demonstrated drive and initiative, with the ability to work independently and collaboratively in a fast-paced, changing environment.
• Investigative and problem-solving skills, including the ability to identify process improvements.
• Flexibility to work additional hours during peak proposal deadlines.

Nice To Haves

• A degree in journalism, corporate communications, marketing communications, or library science, with an emphasis on writing.
• Experience with Qvidian or similar proposal-management automation or content-repository tools.
• Experience writing proposals for corporate and government customers in a high-volume, deadline-driven environment.
• Experience managing content repositories for tax, compliance, or global trade software solutions.
• Prior experience in information technology, software, or legal publishing.
• Prior experience at Thomson Reuters and knowledge of its products, technology, services, and internal business processes.
• Membership in a professional organization such as the Association of Proposal Management Professionals (APMP).

Responsibilities

• Maintain and expand the electronic content repository for designated products, including product descriptions and Q&A pairs used for RFXs, forms, and customer inquiries.
• Monitor product roadmaps and enhancement announcements to identify new repository content.
• Respond to content and feedback submissions from proposal team members; edit, tag, and index submissions with relevant terms.
• Perform quality assurance on AI-assisted content, maintaining consistent tone, voice, and messaging while protecting brand integrity, regulatory compliance, and professional standards.
• Organize, index, review, and optimize repository content, including removing duplicates, clarifying messaging, and refining formatting.
• Write, format, and proof content in accordance with approved brand and style guidelines and ensure it integrates into proposal templates.
• Use repository content to help answer customer and internal inquiries and basic formal and informal solicitations accurately and consistently.
• Contribute to all phases of new-product integration under the standard onboarding plan.
• Work with proposal team members and subject matter experts to expand the RFX repository with proposal and forms content.
• Support development of sole source letters, capabilities statements, RFX templates, and other materials built from repository content.
• Review existing RFX libraries to identify reusable work products, including templates, completed responses, informal proposals, forms, certifications, and vendor registration data.
• Assist in developing proposal materials for formal and informal requests for designated products.
• Support creation of tools and resources for the sales team and other internal staff for new sales and renewals.
• Maintain Proposal Resource Center tools and resources for designated products on a regular schedule.
• Keep the subject matter expert list and contact information current, accurate, and complete.
• Keep the Knowledge Manager Guidebook up to date.
• Help create and deliver ongoing training on the Qvidian proposal automation system and the RFX content repository.
• Support development of best practices and streamline processes and tools to manage increasing workload volume.
• Stay current on Qvidian enhancements, Thomson Reuters product development and acquisitions, proposal best practices, and market trends, including through training from Upland Software and APMP.
• Work additional hours during peak proposal deadlines as needed.

Benefits

• Flexible vacation and paid time off, including sick and safe time and paid holidays.
• Two company-wide Mental Health Days off.
• Access to the Headspace app.
• Retirement savings plan with company match in the United States.
• Tuition reimbursement.
• Employee incentive programs and possible annual bonus based on enterprise and individual performance.
• Resources for mental, physical, and financial wellbeing.
• Two paid volunteer days off annually.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• Parental leave.
• Sabbatical leave.
• Flexible Spending and Health Savings Accounts.
• Fitness reimbursement.
• Employee Assistance Program.
• Optional hospital, accident, and sickness insurance.
• Optional life and AD&D insurance.
• Group legal and identity theft protection benefit.
• Access to a 529 Plan.
• Commuter benefits.
• Adoption and surrogacy assistance.
• Employee Stock Purchase Plan.
• Flexible hybrid work arrangements, including work from anywhere for up to eight weeks per year.
• Career development and continuous-learning programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level