Knowledge System Associate - California

Plateau Software•Coronado Island, CA

About The Position

The Associate Knowledge System Specialist analyzes business needs and processes, recommends methodologies and tools from approved platforms—including Microsoft SharePoint—and develops out-of-the-box solutions. The role coordinates across the organization to promote use of enterprise solutions and provides user training and support. The specialist implements and supports knowledge-system tools; develops, designs, and manages platform content, customizations, forms, and workflows; and works with users and stakeholders to define business requirements, goals, risks, technical scope, and project objectives for SharePoint solutions. The position also administers SharePoint site collections, permissions, reusable content structures, site architecture, navigation, search scopes, and dashboards. It provides Tier 1 support and training to end users and site designers and collaborates with organizational trainers to review training programs for relevance and effectiveness. Other related duties may be assigned.

Requirements

Bachelor’s degree in Computer Science or a related area.
2–5 years of relevant experience.
Active Secret clearance.
CompTIA Security+ certification or willingness to attain it within the first 6 months of employment.
High-level written and verbal communication skills.

Responsibilities

Implement and support knowledge-system tools.
Provide guidance on the various platforms from end-user and power-user perspectives.
Document roles and responsibilities and provide training.
Develop, design, and manage content, customizations, forms, and custom workflows in selected platforms.
Work with users and stakeholders to analyze business requirements, goals, and risks and define technical scope and project objectives for SharePoint solution opportunities.
Create SharePoint out-of-the-box apps and collaborative tools, including lists, document and form libraries, discussion boards, surveys, calendars, ribbon features, web parts, workflows, Power Apps, and InfoPath solutions.
Integrate SharePoint with other Microsoft products and coordinate across the organization to support enterprise adoption.
Perform SharePoint site collection administration, including managing permissions and restricting or revoking access as required.
Create and manage reusable content types, site columns, lookups, and templates.
Determine and create scalable structures for top-level, directorate, division, and branch sites.
Ensure uniform navigation across sites.
Manage search scopes and create project and document dashboards.
Provide end-user support and encourage user adoption.
Provide Tier 1 support to end users and site designers.
Train end users on basic functionality and direct them to training materials and available resources.
Collaborate with organizational trainers to audit knowledge-systems training programs of instruction for effectiveness and alignment with organizational needs.
Perform other related duties as assigned.