Kitchen Manager, DashMart

DoorDash USA•Norfolk, VA

2d•$56,200 - $82,700•Onsite

About The Position

The Kitchen Manager leads daily operations of a DoorDash-owned DashMart Kitchens food operation located inside a DashMart fulfillment center. The manager oversees Kitchen Operations Associates and Shift Leads to ensure meals are prepared safely, efficiently, accurately, and to high quality standards across multiple food concepts. The role combines hands-on culinary leadership with operational management. It includes hiring, coaching, developing, and scheduling team members; maintaining food safety, cleanliness, inventory controls, and safety protocols; monitoring kitchen performance; and building and improving systems for staffing, par levels, recipe execution, and kitchen processes. The Kitchen Manager partners with the Site Manager and cross-functional teams to address onsite escalations, support new concepts and growth initiatives, analyze performance metrics, and improve efficiency, order quality, and customer experience. The position requires flexibility between kitchen and fulfillment operations, along with regularly scheduled late-night and weekend hours. It involves routine access to food, supplies, equipment, and operational systems, and oversight of high-risk kitchen equipment and fast-paced food production.

Requirements

At least 3 years of experience in a medium- or high-volume fast-casual or full-service restaurant environment.
At least 2 years of experience leading teams, including hiring, scheduling, coaching, and performance management.
Hold or be willing to obtain a ServeSafe Manager certification.
Experience motivating and leading teams of 5 or more employees.
Able to work regularly scheduled late-night and weekend hours.
Comfortable flexing between kitchen and fulfillment operations and understanding how culinary execution and order flow connect to site metrics.
Strong food safety and cleanliness standards.
Ownership mindset and ability to thrive in a fast-changing, startup-style environment.
Creative problem-solving skills and willingness to improve established processes.
Analytical and data-driven, with comfort using Excel or Google Sheets.
Working knowledge of inventory management systems, product flow, and fulfillment best practices, or ability to learn them quickly.
Sound judgment and unimpaired performance when overseeing high-risk kitchen equipment and fast-paced food production.

Responsibilities

Lead hourly Kitchen Operations Associates and Shift Leads, fostering an inclusive, respectful, and safety-first workplace.
Hire, coach, develop, schedule, and manage the performance of team members.
Guide the team through changes, new food concepts, and growth projects.
Handle onsite escalations and coordinate with cross-functional partners.
Build, implement, and improve systems for effective scheduling, maintaining par levels, accurate recipe execution, and kitchen best practices.
Drive kitchen results and performance targets while maintaining food safety, cleanliness, inventory controls, and safety protocols.
Analyze performance metrics, identify root causes of prep gaps and order-quality issues, and implement solutions to improve efficiency and adoption.
Partner with the Site Manager and cross-functional teams to execute initiatives and continuously improve kitchen operations.
Coach the team to maintain recipe accuracy, food safety, storefront availability, and consistent quality across multiple food concepts.
Collaborate with central teams to ensure the site has the tools, training, and support needed for quality outcomes.
Coordinate culinary execution with fulfillment operations and order flow to support site accuracy, quality, and efficiency metrics.