Kitchen Manager, DashMart

DoorDash•Norfolk, VA

About The Position

The Kitchen Manager for DashMart Kitchens leads daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center. The role oversees operations associates and shift leads to ensure meals are prepared safely, efficiently, and to high quality standards. It combines hands-on culinary leadership with operational management, including staffing, scheduling, kitchen performance, food safety, order accuracy, and team development. The Kitchen Manager works with the Site Manager to lead multiple food concepts, improve processes, and create a supportive workplace. The role involves coaching and developing employees, responding to onsite escalations with cross-functional partners, building and improving systems for scheduling, inventory par levels, recipe execution, and kitchen practices, and using performance metrics to identify issues and implement improvements. The manager also supports recipe accuracy, food safety, storefront availability, and the overall customer experience in coordination with central teams. The position requires strict adherence to food safety, inventory controls, and safety protocols. It includes regularly scheduled late-night and weekend hours and flexibility between kitchen and fulfillment operations.

Requirements

At least 3 years of experience in a medium- or high-volume fast-casual or full-service restaurant environment.
At least 2 years of team leadership experience, including hiring, scheduling, coaching, and performance management.
Hold or be willing to obtain a ServeSafe Manager certification.
Hands-on leadership experience motivating teams of 5 or more employees.
Ability to work regularly scheduled late-night and weekend hours.
Comfort flexing between kitchen and fulfillment operations and understanding how culinary execution and order flow affect site metrics.
Analytical, data-driven decision-making skills and comfort using Excel or Google Sheets.
Ability to learn or bring working knowledge of inventory management systems, product flow, and fulfillment best practices in a multi-operation site.

Responsibilities

Lead hourly Kitchen Operations Associates and Shift Leads with compassion, inclusivity, clear communication, and a commitment to employee safety.
Hire, coach, develop, schedule, and manage the performance of team members.
Build a safety-first culture and maintain a safe, inclusive, respectful workplace.
Lead the team through new food concepts, growth projects, and operational changes.
Handle onsite escalations and coordinate with cross-functional partners.
Build, implement, and improve systems for scheduling, maintaining inventory par levels, accurate recipe execution, and kitchen best practices.
Drive kitchen performance targets and engage DoorDash cross-functional partners for support as needed.
Analyze performance metrics, identify root causes of issues such as preparation gaps or order quality, and implement solutions to improve efficiency and adoption.
Partner with the Site Manager and cross-functional teams to execute initiatives and continuously improve kitchen operations.
Coach the team to maintain recipe accuracy, food safety, storefront availability, and consistent quality across multiple food concepts.
Collaborate with central teams to ensure the site has the tools, training, and support needed for excellent quality outcomes.
Flex between kitchen and fulfillment operations and manage how culinary execution and order flow affect site accuracy, quality, and efficiency.