Kitchen Manager, DashMart - [Charlotte, NC]

DoorDash•Charlotte, NC

4d•Onsite

About The Position

The Kitchen Manager for DashMart Kitchens leads daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center. The manager oversees operations associates and shift leads to ensure meals are prepared safely, efficiently, and to high quality standards. The role combines hands-on culinary leadership with responsibility for staffing, scheduling, kitchen performance, food safety, order accuracy, and team development. The manager works with the Site Manager to lead multiple food concepts, improve processes, and create a positive workplace. The position involves strict adherence to food safety, inventory controls, and safety protocols, as well as routine access to food, supplies, equipment, and operational systems. The Kitchen Manager leads teams through changes and growth projects, handles onsite escalations with cross-functional partners, and builds and improves systems for scheduling, par levels, recipe execution, and kitchen best practices. They analyze performance metrics, identify root causes of operational issues, and implement improvements to efficiency, quality, and adoption. The role also supports collaboration with central teams to ensure the site has the tools, training, and support needed to deliver a consistent customer experience. The site leader is expected to provide regular coverage during late-night and weekend hours and to flex between kitchen and fulfillment operations. DoorDash offers compensation packages and comprehensive health benefits, with additional benefits and perks including premium healthcare, wellness expense reimbursement, and paid parental leave.

Requirements

3+ years of experience in a medium- or high-volume fast-casual or full-service restaurant environment.
2+ years of experience leading teams, including hiring, scheduling, coaching, and performance management.
Hold or be willing to obtain a ServeSafe Manager certification.
Experience motivating and leading teams of 5 or more employees.
Comfortable working in fast-changing, startup-style environments and taking ownership of tasks of varying scale.
Analytical, data-driven decision-making skills and comfort using Excel or Google Sheets.
Availability for regularly scheduled late-night and weekend hours.
Comfortable flexing between kitchen and fulfillment operations, and understanding how culinary execution and order flow connect to site metrics such as accuracy, quality, and efficiency.
Working knowledge of inventory management systems, product flow, and fulfillment best practices within a multi-operation site, or ability to learn them quickly.
Ability to follow food safety, inventory-control, equipment-safety, and workplace safety protocols.

Responsibilities

Lead hourly Kitchen Operations Associates and Shift Leads with compassion and a commitment to inclusivity.
Hire, coach, and develop high-performing team members; manage team performance and foster a safety-first culture.
Help the team navigate new food concepts and growth projects, serving as a change agent for the DashMart Kitchen.
Handle onsite escalations and coordinate with cross-functional partners.
Build, implement, and improve systems for scheduling, maintaining par levels, accurate recipe execution, and kitchen best practices.
Monitor kitchen outcomes and performance targets, analyze metrics, identify root causes of issues, and implement operational improvements.
Partner with the Site Manager and cross-functional teams to execute initiatives and continuously improve kitchen operations.
Coach the team to maintain recipe accuracy, food safety, storefront availability, and consistent food quality.
Collaborate with central teams to ensure the site has the tools, training, and support needed to achieve quality outcomes.
Provide regular late-night and weekend coverage and flex between kitchen and fulfillment operations.
Maintain professional conduct, clear communication, sound judgment, unimpaired performance, and employee safety standards.