Community Manager - Charlotte, NC

RangeWater • Charlotte, NC

1d • Onsite

About The Position

The Community Manager manages and coordinates team members’ daily activities and property resources to achieve established budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and all laws and regulations governing multifamily housing operations. The manager leads and evaluates employees, supports revenue growth through marketing and leasing strategies, oversees financial administration and property performance, and manages relationships with residents, clients, contractors, and vendors. The position is based in Charlotte, North Carolina.

Requirements

• High school diploma or GED equivalent.
• One to three years of supervisor experience, with the ability to hire, lead, direct, evaluate, and manage team members.
• Strong communication, presentation, and delivery skills, with the ability to connect with people at all levels.
• Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
• Current valid driver’s license.
• Ability to perform essential job functions unaccompanied.
• Must be available to work weekends when scheduled.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
• Ability to stand, walk, reach, climb, stoop, and squat frequently, and sit and perform keyboard work intermittently.
• Routine local travel may be required for business errands, meetings, and training; non-local business travel may also be required.

Nice To Haves

• Multifamily property management experience.
• Background in property management, sales, marketing, and customer service sufficient to manage day-to-day apartment community operations.
• Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

• Manage team members and perform employee evaluations.
• Interview, hire, orient, and train new employees.
• Meet revenue goals by increasing sales and implementing short- and long-term marketing and leasing strategies.
• Identify opportunities to improve the property.
• Model budgets, forecast performance, and analyze and manage profitability.
• Complete financial records, documents, and reports; manage invoicing.
• Analyze market and economic trends that may affect the property and recommend improvements.
• Stay informed about changes in technology, industry standards, leasing and sales tools, and processes.
• Enforce lease terms, including apartment inspections, evictions, collections, and notifications, and take appropriate action.
• Manage client and owner relationships, conduct property tours, provide performance updates, and meet with clients as needed.
• Manage contractors and vendors.
• Oversee property safety, cleanliness, appearance, and curb appeal; report equipment malfunctions and injuries or accidents.
• Ensure the property maintenance team meets company standards for service requests.
• Resolve customer complaints and issues.
• Shop competitors and build relationships in the market and industry.
• Perform other duties as assigned.

Benefits

• More than two weeks of paid time off.
• Paid holidays.
• Medical, dental, and vision insurance.
• 401(k) enrollment opportunity.
• Employer-paid basic life and short-term disability insurance.
• Paid parental leave for birthing and non-birthing parents after six months.
• Potential opportunity for rent savings, depending on property and ownership.
• Cell phone allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED