Community Manager - Charlotte, NC

RangeWater Real Estate • Charlotte, NC

2d

About The Position

The Community Manager manages and coordinates the property team members’ daily activities and resources to achieve established budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures, as well as the laws and regulations governing multifamily housing operations.

The manager oversees employees, property performance, budgeting and financial reporting, marketing and leasing, lease enforcement, client and vendor relationships, customer service, and the property’s safety, cleanliness, maintenance standards, and curb appeal. The position works in an office environment with frequent exposure to outside elements. The regular work week is 40 hours, and weekend work is required when scheduled. Routine local travel and occasional non-local business travel may be required.

Requirements

• High school diploma or GED equivalent.
• 1–3 years of supervisor experience, with skills to hire, lead, direct, evaluate, and manage team members.
• 1–3 years of multifamily property management experience.
• Communication, presentation, and delivery skills, with the ability to connect with people at all levels.
• Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
• Current valid driver’s license.
• Ability to work weekends when scheduled and perform essential job functions unaccompanied.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
• Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.

Nice To Haves

• Background in property management, sales, marketing, and customer service sufficient to manage the day-to-day operation of an apartment community.
• Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.

Responsibilities

• Manage the team and conduct employee evaluations; interview, hire, orient, and train new employees.
• Increase sales and meet targeted revenue goals by implementing short- and long-term marketing and leasing strategies; identify areas for property improvement.
• Model budgets, forecast, analyze and manage profitability, complete financial records and reports, and manage invoicing.
• Analyze market and economic trends that may affect the property and recommend improvements; stay informed about changes in technology, the industry, standards, leasing, and sales tools and processes.
• Enforce lease terms, including apartment inspections, evictions, collections, notifications, and other lease-agreement processes, and take appropriate action.
• Conduct property tours, update clients or owners on property performance, meet with clients as needed, and manage contractors and vendors.
• Maintain the property’s safety, cleanliness, general appearance, and curb appeal; report equipment malfunctions and employee, visitor, or resident injuries and accidents; ensure the maintenance team meets company service-request standards.
• Resolve customer complaints and issues.
• Shop competing properties and build relationships within the market and industry.
• Perform other duties as assigned.

Benefits

• Two or more weeks of paid time off.
• Paid holidays.
• Medical, dental, and vision insurance.
• 401(k) enrollment opportunity.
• Employer-paid basic life insurance and short-term disability.
• Paid parental leave for birthing and non-birthing parents after six months.
• Potential opportunity for rent savings, depending on property and ownership.
• Cell phone allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED