Kitchen Manager, DashMart - [Charlotte, NC]

DoorDash USA•Charlotte, NC

5d•Onsite

About The Position

The Kitchen Manager for DashMart Kitchens leads daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center. The role oversees operations associates and shift leads to ensure meals are prepared safely, efficiently, and to high quality standards. The manager combines hands-on culinary leadership with operational oversight of staffing, scheduling, kitchen performance, food safety, order accuracy, inventory controls, and safety protocols. The Kitchen Manager hires, coaches, and develops team members; fosters a safe, inclusive, and respectful workplace; and helps teams adapt to new food concepts and growth projects. In partnership with the Site Manager and cross-functional teams, the role builds and improves systems for scheduling, inventory par levels, accurate recipe execution, and kitchen operations. The manager uses performance metrics to identify issues and improve efficiency, quality, and customer experience. The position also flexes between kitchen and fulfillment operations and includes regularly scheduled late-night and weekend hours.

Requirements

At least 3 years of experience in a medium- or high-volume fast-casual or full-service restaurant environment.
At least 2 years of experience leading teams, including hiring, scheduling, coaching, and performance management.
Hold or be willing to obtain a ServeSafe Manager certification.
Experience motivating and leading teams of 5 or more employees.
Ability to work regularly scheduled late-night and weekend hours.
Comfort working across kitchen and fulfillment operations and understanding how culinary execution and order flow affect accuracy, quality, and efficiency.
Working knowledge of inventory management systems, product flow, and fulfillment best practices within a multi-operation site, or ability to learn them quickly.
Analytical, data-driven decision-making skills and comfort using Excel or Google Sheets.
Ability to lead in a fast-changing, startup-style environment, take ownership, and handle a range of tasks.
Creative problem-solving skills and willingness to challenge established processes.
Strong judgment and unimpaired performance when overseeing high-risk kitchen equipment and fast-paced food production.

Responsibilities

Lead hourly Kitchen Operations Associates and Shift Leads, including hiring, coaching, development, and performance management.
Build a safety-first, inclusive, and respectful team culture and maintain professional conduct and employee safety standards.
Lead teams through operational changes, new food concepts, and growth projects.
Address onsite escalations and coordinate with cross-functional partners.
Manage kitchen results by developing and improving systems for scheduling, inventory par levels, recipe execution, and operational best practices.
Analyze performance metrics, identify root causes of prep gaps and order-quality issues, and implement solutions to improve efficiency and adoption.
Partner with the Site Manager and cross-functional teams to execute initiatives and continuously improve kitchen operations.
Coach the team to maintain recipe accuracy, food safety, storefront availability, and consistent quality across multiple food concepts.
Collaborate with central teams to ensure the site has the tools, training, and support needed to achieve quality outcomes.
Flex between kitchen and fulfillment operations and support the connection between culinary execution, order flow, and site metrics.