Kidney Care Specialist

Fresenius Medical Care•Tulsa, OK

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role combines field-based physician and community outreach with virtual patient support to help patients move from diagnosis to informed treatment choices, including home modalities and transplantation. Responsibilities may be field-based, virtual, or hybrid depending on market needs. The position requires local or regional travel to meet patients and nephrology providers and may involve occasional evening and weekend work. The specialist collaborates with nephrologists, advanced practice providers, care teams, and internal partners to coordinate care, address barriers, support referrals, and improve patient follow-through. The role also includes documenting interactions and outcomes, tracking engagement and program performance, maintaining current kidney-care knowledge, supporting compliance and quality initiatives, and contributing to improvements in educational materials and workflows. There are no direct supervisory responsibilities; the role works under Kidney Care leadership and in collaboration with clinical and operational teams.

Requirements

High school diploma or G.E.D. required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills, including the ability to explain complex clinical concepts in clear, patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills and ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Ability to work autonomously and collaboratively as part of a team.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.

Nice To Haves

Three to five years of clinical background preferred.
Relevant licensure or certification preferred, as applicable.
Experience with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.
Experience with CRM systems such as Salesforce and/or EMRs.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.

Responsibilities

Provide virtual care navigation and education to CKD and ESRD patients about disease progression, treatment options, and self-management.
Conduct scheduled and on-demand virtual or in-person interactions to assess patient needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate care and appropriate referrals.
Build and maintain working relationships with providers, clinical managers, care coordinators, and practice staff.
Coordinate with internal stakeholders to support consistent messaging, workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Document patient interactions, education, and outcomes accurately and promptly in designated systems.
Support referral workflows and ensure patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs.
Identify patient barriers and connect patients with appropriate internal or external resources.
Follow regulatory, privacy, documentation, quality, and safety requirements.
Participate in team meetings, training sessions, and performance reviews.
Provide longitudinal patient support, reinforce education, and navigate next steps in collaboration with the care team.
Perform other related duties as assigned.