Kidney Care Specialist

Fresenius Medical Care•Portland, ME

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role combines field-based physician and community outreach with virtual patient support to help patients understand kidney disease progression, treatment options, and self-management, and to make informed treatment decisions across the kidney care continuum. The position works closely with nephrologists, advanced practice providers, care teams, internal partners, and referring practices to coordinate care, address care gaps and barriers, support referrals, and ensure patient follow-through. Deployment may vary by market and may involve field-based, virtual, or hybrid responsibilities. Field-based work may require extensive local or regional travel within the assigned market, including travel to physician groups, healthcare locations, regional business units, corporate meetings, and on-site training. Occasional evening and weekend work may be needed. The specialist documents patient interactions and outcomes in designated systems, uses virtual tools and reports to monitor engagement and program performance, helps improve education materials and workflows, and follows applicable regulatory, privacy, quality, safety, and documentation standards. The role has no direct supervisory responsibilities and works under the guidance of Kidney Care leadership in collaboration with clinical and operational teams.

Requirements

High school diploma or G.E.D. required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and the ability to explain complex clinical concepts in clear, patient-friendly language.
Demonstrated ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including the ability to manage a virtual caseload.
Proficiency in Microsoft Office applications and experience with CRM systems such as Salesforce and/or EMRs.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously while collaborating with a team.
Willingness to work occasionally in the evening and on weekends as needed.

Nice To Haves

Clinical background, preferred at 3–5 years.
Relevant licensure or certification, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations.
Prior experience delivering virtual or telephonic patient education is strongly preferred.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients about disease progression, treatment options—including home modalities and transplantation—and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate patient care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders, including KCA leadership, Value Based Care Health teams, operations, clinical, and market development, to coordinate messaging, workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Document patient interactions, education provided, and outcomes accurately and promptly in designated systems such as Salesforce, EMR, or other approved platforms.
Support referral workflows by ensuring patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Support quality, safety, and compliance initiatives by following regulatory, privacy, and documentation standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps in collaboration with the care team.
Perform other related duties as assigned.