Keyholder

Goodwill of Central Florida•Orlando, FL

7d•$22 - $22•Onsite

About The Position

The Keyholder is a non-exempt leadership role under the direct supervision of the Team Leader. The position supports efficient and cost-effective operation of the retail store by providing customer service, operating point-of-sale functions, maintaining facility security and cleanliness, processing merchandise and donations, and helping protect corporate assets and maximize profitability. The role also provides training opportunities and has supervisory responsibilities but no subordinate supervisors.

Requirements

High school education or equivalent is required.
At least two years of retail experience and one year of supervisory experience.
Basic computer skills are required, including beginner knowledge of MS Word, Excel, and Outlook.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
Ability to bend, reach, stand for extended periods, and lift up to 40 pounds; heavier items may require assistance from another team member.
Ability to perform repetitive-motion tasks such as tagging or hanging clothes; manual dexterity is required.
Must be willing and able to work evenings and weekends.
Must have a reliable means of transportation.

Nice To Haves

Experience in a business setting is preferred.
Experience working with people who have disabilities is preferred.
Previous Goodwill experience is preferred.

Responsibilities

Ensure world-class customer service.
Open and close the store as required, including assigning POS drawers, providing change for cashiers, documenting Team Member absences, and assigning duties as applicable.
Handle and process incoming donations.
Ensure compliance with loss prevention and risk management policies and procedures.
Maintain a neat, clean, organized, and safe facility.
Assist with inventory control and timely rotation of apparel and hard goods.
Keep current on merchandise knowledge, industry trends, and competitive pricing.
Complete statistical counts accurately and on time, including donor counts, apparel hung, and rotation counts.
Complete register pulls, readings, cash reports, daily activity reports, report transmittals, and daily deposits in accordance with company policies and procedures.
Perform duties within the organization’s Guiding Principles and Core Values.
May participate in activities outside of Goodwill.
Attend in-service and related training as assigned by the Team Leader.
Perform other duties as assigned by the Team Leader.
Meet performance expectations for efficiency, transaction value, donor value, sales, payroll, retention, customer service, operations, safety, attendance, quality of work, and processing quantity.