KEYHOLDER

Goodwill Industries of Arkansas • Fort Smith, AR

3d • $18 - $0 • Onsite

About The Position

The Keyholder assists the store manager and assistant manager with daily store operations and performance to meet or exceed budget while following company standards, policies, and procedures. The role is responsible for opening and closing the store, making daily bank deposits, keeping registers stocked with change, and responding to customer and donor needs or complaints when the assistant manager or manager is absent. The Keyholder occasionally supervises store and temporary employees and may supervise community service workers and volunteers on a limited or as-needed basis.

The position supports Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission in interactions with coworkers, clients, customers, and management. Duties include supporting staff performance and training, handling merchandise and transactions, maintaining an attractive and safe store, completing records and reports, and ensuring the store operates during designated hours. The work may involve occasional travel within Arkansas, frequent physical exertion, exposure to unfit donated goods, and a hectic environment with occasional periods of high stress.

Requirements

• High school diploma or GED, with emphasis on office skills, shop skills, or similar, plus 12 to 18 months of related experience and/or training, or an equivalent combination of education and experience.
• Mental alertness and adaptability to office and field-area work routines.
• Valid driver’s license, clear motor vehicle record, and eligibility to be insured by the company’s insurance carrier.
• Ability to work a flexible schedule on short notice, including holidays, nights, and weekends, and frequently more than 40 hours per week.
• Ability to interact cordially and productively with a variety of people and to establish and maintain effective relationships with supervisors, employees, and coworkers.
• Ability to read, write, and communicate clearly in English.
• Ability to market Goodwill and explain its mission to the general public.
• Ability to motivate employees and support their performance.
• Ability to take initiative and make decisions with little supervision.
• Ability to observe and enforce safety policies in all phases of the operation.
• Knowledge of fashionable women’s, children’s, and men’s clothing, as well as furniture and household items.
• Ability to lift and carry up to 35 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for prolonged periods and frequently bend, stretch, and stoop.
• Reliable transportation.

Nice To Haves

• Good driving record with no suspensions in the last five years.
• Some computer knowledge.
• Entrepreneurial spirit.
• Excellent customer service skills.
• Teaching and training abilities.
• Effective communication skills.
• Decision-making ability.

Responsibilities

• Occasionally supervise staff, communicate about work performance, motivate employees to meet production guidelines, and assist with workplace orientations for new hires as needed.
• Provide ACE customer service to all donors and customers.
• Monitor and control receiving, pricing, displaying, and selling store merchandise within Goodwill-established price ranges.
• Stock and maintain the interior and exterior of the store attractively and rotate merchandise properly.
• Operate the cash register, accept payments, authorize voids, returns, exchanges, and merchandise credit, balance receipts, prepare daily bank deposits, maintain transaction records, and submit sales reports.
• Support loss control by watching customers and employees and reporting suspicious activity to Loss Prevention.
• Complete personnel, payroll, and other day-to-day operational paperwork in the absence of the store manager and assistant manager.
• Maintain a clean and safe store, processing area, and/or donation center through housekeeping or delegation of tasks.
• Keep attendance records and forward employee absence and vacation requests to the Store Manager.
• Maintain regular attendance in accordance with Goodwill’s attendance policy.
• Observe safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
• Act as a positive role model for employees, trainees, and customers in professional development.
• Ensure the store is open and operational during designated hours.
• Perform other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED