Keyholder
About The Position
The Keyholder assists with the daily operations of a Lilly Pulitzer retail store, including sales, client experience, and safeguarding store assets. The role requires understanding the Lilly Pulitzer concept, including its lifestyle, clients, merchandise, and heritage, as well as embracing the company’s Core Values and Core Leadership Qualities. The Keyholder supports sales goals and the sales team by focusing on clients, demonstrating the Lilly Pulitzer selling culture, and delivering a strong client experience. The role also handles cash transactions according to operating procedures, opens and closes the store, helps resolve client issues, provides feedback to store management, and maintains visual and operational standards. This is a part-time, hourly, non-exempt position based in-store at a Lilly Pulitzer retail location. Flexible hours, including nights, weekends, and holidays, may be required due to the seasonal nature of the business.
Requirements
- Ability to effectively communicate with clients, colleagues, and management.
- Excellent problem-solving and decision-making skills.
- Proficiency in Microsoft and Apple technology.
- Ability to multitask in a fast-paced environment.
- Ability to lift up to 20 pounds.
- Ability to remain on feet and maneuver around the store during shift hours.
Nice To Haves
- Prior supervisory experience in the fashion or retail industry is preferred.
- Prior knowledge of XStore and Tulip is a plus.
Responsibilities
- Assist with daily retail store operations, including sales, client experience, and safeguarding store assets.
- Understand the Lilly Pulitzer concept, including its lifestyle, clients, merchandise, and heritage.
- Embrace Lilly Pulitzer’s Core Values and Core Leadership Qualities.
- Support sales goals by delivering exceptional client experiences and actively focusing on clients alongside the sales team.
- Demonstrate Lilly Pulitzer’s selling culture and help ensure a positive client experience.
- Maintain accuracy in cash transaction management according to operating procedures.
- Open and close the retail store.
- Exercise decision-making and multitasking capabilities while prioritizing service.
- Resolve client-related issues or escalate them to store management when necessary.
- Provide store management with ongoing feedback about selling opportunities and successes.
- Maintain visual and operational standards set by the Visual and Retail Operations teams.
- Safeguard store assets.
- Collaborate effectively with others in alignment with Lilly Pulitzer’s Core Values and Core Leadership Qualities.
- Comply with Lilly Pulitzer policies and the Code of Conduct outlined in the Employee Handbook.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
