Keyholder

The Paper Store•Braintree Town, MA

10d•$15 - $20•Onsite

About The Position

The Paper Store Keyholder delivers world-class customer service, achieves sales goals, and maintains merchandising standards in a fun, fast-paced retail environment. Keyholders use the G.U.E.S.T. service approach to provide customers with a distinctive shopping experience and carry out all Sales Associate responsibilities. They also coach the team, process returns and exchanges, supervise the sales floor, and perform store opening and closing procedures. Keyholders report directly to the Store Team Leader and other members of management.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to multitask while remaining attentive to customers.
Proficiency with Microsoft Office and point-of-sale systems.
Ability to work well and lead in a team environment.
Ability to remain mobile on a sales floor for extended periods.
Ability to lift and mobilize items weighing up to 50 pounds using appropriate safety techniques.

Nice To Haves

Previous experience and leadership work in specialty retail is preferred.

Responsibilities

Model the G.U.E.S.T. service approach and consistently deliver world-class service.
Welcome customers, identify their needs, explain relevant product features and benefits, suggest additional items, and invite them to return.
Build customer loyalty by being friendly, attentive, and respectful.
Motivate the team through positive feedback and recognition programs, and contribute to an ethical, communicative work environment.
Support sales efforts across business channels and accurately capture customer information at the point of sale.
Stay informed about current promotions and process them correctly at the point of sale.
Use sound judgment when making decisions in the interests of customers, the store team, and the business.
Train and coach associates on GUEST service behaviors and assigned tasks, and participate in available training and development.
Prepare incoming product for the sales floor and merchandise products according to company visual guidelines and standards.
Maintain store cleanliness and maintenance standards.
After comprehensive training, perform ear piercings at select locations in accordance with applicable state, federal, and CDC guidelines.
Perform management functions, including opening and closing the store, point-of-sale management, supervising the sales floor, and coordinating breaks.
Assist with other related tasks as directed and comply with company policies and procedures.