KEYHOLDER

Goodwill Industries of Arkansas•Fayetteville, AR

12d•$18 - $0•Onsite

About The Position

The Keyholder assists the Store Manager and Assistant Manager with daily store operations and performance to meet or exceed budget while following company standards, policies, and procedures. The role is responsible for opening and closing the store, preparing daily bank deposits, keeping the register stocked with change, and addressing customer and donor needs or complaints when the Assistant Manager or Manager is absent. The Keyholder occasionally supervises store employees and temporary employees and may supervise community service workers and volunteers on a limited or as-needed basis. The position supports Goodwill’s Amazing Customer Experience (ACE) culture, values, and mission in interactions with co-workers, clients, customers, and management. Duties include supporting staff performance and orientations, overseeing merchandise handling and presentation, operating and balancing the register, maintaining transaction and personnel records, supporting loss prevention, and helping maintain a clean and safe store. The Keyholder ensures the store is open and operational during designated hours and performs other related duties as assigned. The role is based at the Fayetteville College location in Fayetteville, Arkansas. It is full-time, with an hourly salary of $18.00. The schedule is listed as any AM/PM shift; the position also requires flexibility to work on short notice, including holidays, nights, and weekends, and frequently more than 40 hours per week. Occasional travel within Arkansas may be required.

Requirements

High school diploma or GED, or equivalent education and experience.
12 to 18 months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license, clear motor vehicle record, and ability to be insured by the company’s insurance carrier.
Read, write, and communicate clearly in English.
Interact cordially and productively with a variety of people and maintain effective relationships with supervisors, employees, and co-workers.
Ability to motivate employees and support their performance.
Ability to market Goodwill and explain its mission to the general public.
Ability to work a flexible schedule on short notice, including holidays, nights, and weekends, and frequently in excess of 40 hours per week.
Ability to function in a hectic work environment with occasional periods of high stress.
Ability to take initiative and make decisions with little supervision.
Ability to observe and enforce safety policies throughout operations.
Knowledge of fashionable women’s, children’s, and men’s clothing, as well as furniture and household items.
Reliable transportation.
Ability to lift and carry up to 35 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for prolonged periods and frequently bend, stretch, and stoop.
Frequent physical exertion and exposure to unfit donated goods.

Nice To Haves

Good driving record with no suspensions in the last five years.
Some computer knowledge.
Entrepreneurial spirit.
Excellent customer service skills.
Teaching and training abilities.
Effective communication skills.
Decision-making ability.
Mental alertness and adaptability to office and field work routines.
High school emphasis in office skills, shop skills, or related areas.

Responsibilities

Occasionally supervise staff, communicate about work performance, motivate employees to meet production guidelines, and assist with new-hire orientations as needed.
Maintain personnel files securely.
Provide ACE customer service to donors and customers.
Monitor and control the receiving, pricing, displaying, and selling of merchandise within established price ranges.
Stock and maintain the store interior and exterior attractively and ensure merchandise is rotated properly.
Operate the cash register; accept payments; authorize voids, returns, exchanges, and merchandise credit; balance receipts; prepare daily bank deposits; maintain daily transaction records; and submit sales reports as directed.
Support loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention.
Complete personnel, payroll, and other operational paperwork in a timely manner when the Store Manager and Assistant Manager are absent.
Maintain a clean and safe store, processing area, and/or donation center, either by completing housekeeping tasks or delegating them.
Keep attendance records and forward employee absence and vacation requests to the Store Manager.
Observe safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
Act as a positive role model for employees, trainees, and customers in professional development.
Ensure the store is open and operational during designated hours.
Perform other related duties as required or assigned.