Keyholder

Fabio Viviani Hospitality Group•Barrington, IL

11d•$25 - $30•Onsite

About The Position

Bocado Tapas is a neighborhood restaurant inspired by the flavors and social dining traditions of Spain, Mexico, and the Mediterranean, offering shareable food and crafted drinks in a lively setting. The Keyholder is a hands-on leadership position that helps ensure smooth restaurant operations during assigned shifts. This role serves as a trusted on-floor point person who can work independently, take ownership of the shift, and provide direction and support to team members. The Keyholder may open or close the restaurant, oversee service, address routine guest and operational concerns, and guide the team when a manager is not immediately available. The position is suited to someone with restaurant or hospitality experience who is dependable, confident working independently, and interested in developing leadership skills. Training is provided on restaurant procedures, keyholder responsibilities, and floor leadership expectations. The Keyholder may coordinate employees, delegate routine shift responsibilities, maintain service standards, and address routine operational or guest concerns. Unless specifically authorized by restaurant management, the role does not include hiring, termination, formal disciplinary action, performance evaluations, approving time off, or other formal employment decisions. Matters requiring higher-level managerial authority should be escalated to restaurant management. This is a part-time position at Bocado Tapas in Barrington, Illinois, paying $25.00–$30.00 per hour based on experience, with approximately 20–30 expected hours per week. The schedule may include evenings, weekends, and holidays based on restaurant needs.

Requirements

Previous restaurant or hospitality experience is required.
Dependable and responsible, and comfortable being entrusted with restaurant keys and opening and closing responsibilities.
Comfortable working independently and taking ownership of restaurant operations during assigned shifts.
Able to provide clear direction and support to team members while maintaining a collaborative, hands-on approach.
Strong guest service, communication, and problem-solving skills.
Able to remain calm, use good judgment, and make sound decisions in a fast-paced restaurant environment.
Strong attention to detail and awareness of restaurant operations.
Able to identify issues and take appropriate action without requiring constant direction from management.
Comfortable using restaurant POS and reservation systems, or willing to learn.
Willing to participate in training and develop leadership and operational skills.
Available to work evenings, weekends, and holidays as needed.

Nice To Haves

Prior lead, keyholder, shift lead, or supervisory experience.

Responsibilities

Serve as a keyholder and independently open and/or close the restaurant as assigned.
Take ownership of floor operations during scheduled shifts and help ensure service runs smoothly.
Provide day-to-day direction, guidance, and support to team members during shifts.
Coordinate front-of-house activities and maintain an organized, efficient flow of service.
Maintain an active floor presence and help ensure a welcoming, high-quality guest experience.
Welcome guests and assist with seating, reservations, wait times, and general guest needs.
Monitor dining-room cleanliness, organization, presentation, and readiness.
Help manage service flow during busy periods and identify where additional support is needed.
Communicate guest, service, and operational needs with front-of-house and back-of-house team members.
Assist as needed with running food, clearing and resetting tables, and helping guests.
Handle routine guest questions, concerns, and service issues; escalate significant matters to management when appropriate.
Assist with POS transactions, payments, cash-handling procedures, and end-of-shift responsibilities as needed.
Complete and verify assigned opening and closing checklists.
Secure the restaurant at closing and follow established keyholder and security procedures.
Identify and communicate maintenance, supply, safety, staffing, or operational concerns to management.
Help reinforce restaurant procedures, sanitation standards, food safety practices, and service expectations.
Make day-to-day operational decisions within the scope of the role and contact management when additional authority or support is needed.
Participate in training related to restaurant operations, leadership expectations, opening and closing procedures, and keyholder responsibilities.
Perform other restaurant support and leadership duties as needed.