Keyholder - Riverwalk Outlets Rack
About The Position
The Keyholder supports store managers with daily operations, sales, and operational standards while helping ensure customers receive outstanding service. The role includes supporting employees, completing opening and closing routines, leading by example, and teaching and training team members. The Keyholder also shares information about fashion, store events, Nordstrom gift cards, the Nordstrom Rewards program, and the mailing list with customers. Additional duties include keeping selling floors and stockrooms organized and completing inventory processes, including checking in and ticketing merchandise accurately.
Requirements
- High level of ownership, accountability, and initiative.
- Ability to identify customer-benefiting opportunities, develop solutions that meet customer expectations, and resolve issues.
- Ability to adapt quickly to new store initiatives, concepts, and services.
- Proven success working in a fast-paced environment and ability to multitask.
- Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
- Basic understanding of technology tools and computer applications such as Microsoft Outlook and Excel.
- Ability to meet the physical demands of the role, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use for grasping, fine manipulation, pushing, and pulling; handling bulky or awkward items, including reaching above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Support employees in completing operational tasks, procedures, and opening and closing routines.
- Help maximize sales and maintain store operational standards while keeping the customer at the center of store activities.
- Lead by example by meeting and exceeding personal and company goals and emphasizing outstanding customer service.
- Teach and train employees to support delivery of outstanding customer service.
- Inform customers about fashion, upcoming events, Nordstrom gift cards, the Nordstrom Rewards program, and the mailing list.
- Maintain organized selling floors and stockrooms.
- Complete inventory processes, ensuring merchandise is checked in properly and ticketed accurately.
Benefits
- Medical, vision, and dental insurance options
- Retirement benefits, including 401(k)
- Paid time away and PTO accruals
- Life insurance and disability insurance options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- May be eligible for performance-based incentives or bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
