About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The role uses coaching and mentoring skills to lead by example and model behaviors that help the sales team deliver inspirational, authentic, and personalized customer service and achieve sales and service targets. The Key Holder performs start- and end-of-day cash reconciliation and is responsible for opening and closing the store on a rota basis. This position is described as an opportunity for an ambitious self-starter with retail experience to gain supervisory experience and develop a career in prestige beauty.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in the smooth and efficient running of the store.
  • Coach and mentor the sales team, leading by example and modeling customer-service behaviors.
  • Help the team achieve sales and customer service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Health insurance coverage, including medical, dental, and vision insurance.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Competitive incentive compensation programs; eligibility may vary.
  • Potential participation in an applicable Commission/Bonus Plan, subject to plan guidelines.
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