Lee Wrangler - PT Keyholder @ Tanger Outlets Asheville

Kontoor Brands • Asheville, NC

2d • Onsite

About The Position

The Keyholder supports the Lee and Wrangler retail store by delivering an in-store experience aligned with company standards, helping customers find products that fit their needs, and contributing to sales and loyalty goals. The role supports visual merchandising, daily store operations, safety, and loss prevention, and may act as Manager on Duty when other leadership team members are absent. The Keyholder also helps onboard and train new team members and communicates employee concerns to the Store Manager.

Requirements

• Demonstrate accountability and follow through on assigned responsibilities.
• Show passion for the brand and knowledge of customers and products.
• Promote an environment that encourages feedback, belonging, participation, creativity, and learning through sharing best practices and ideas.
• Be willing to make changes as suggested by the Manager on Duty to meet store goals and create a positive work environment.
• Take initiative to work ahead and seek guidance when appropriate.
• Respect others’ backgrounds, experiences, and differences, and uphold Kontoor Brands’ integrity and values.
• Act quickly to support sales, loyalty enrollment, and service goals.

Responsibilities

• Provide excellent customer service and maintain retail standards that support the company’s expected in-store experience.
• Initiate conversations with customers, build relationships, learn their interests, and suggest appropriate products.
• Assist customers in fitting rooms and provide information and advice on product performance, features, and specifications.
• Use suggestive selling to recommend products aligned with customer needs and preferences and encourage purchases.
• Promote the rewards program, achieve weekly loyalty sign-up goals, and meet personal sales targets while contributing to store performance.
• Learn about new products and trends to better engage customers.
• Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
• Assist with opening and closing, freight processing, transaction processing, cash handling, and maintaining point-of-sale integrity.
• Follow company and store policies, procedures, and operational guidelines, and communicate concerns to store leadership.
• Assign tasks to team members as directed to support operational needs.
• Respond quickly to customer or employee injuries and report them immediately to the Manager on Duty.
• Participate in Loss Prevention Audits and comply with loss prevention policies to minimize store shrink.
• Act as Manager on Duty when other leadership team members are absent.
• Communicate employee concerns directly to the Store Manager.
• Assist with onboarding and training new team members on sales behaviors, customer service expectations, and store procedures.
• Address customer concerns professionally and in accordance with company guidelines.

Benefits

• Comprehensive benefits program with choice and flexibility for employees and their families.
• Resources supporting physical, emotional, social, and financial wellbeing.
• Discounts on company apparel.
• Four weeks of paid parental leave for eligible new parents.
• Flexible Fridays.
• Tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed