Lee Wrangler - PT Keyholder @ Tanger Outlets Asheville

Kontoor Brands, Inc. • Asheville, NC

3d • Onsite

About The Position

The Keyholder supports the Lee and Wrangler store by delivering excellent customer service, maintaining retail and visual standards, assisting with daily store operations, and supporting the leadership team. The role builds customer relationships, recommends products, promotes the rewards program, and works toward personal sales targets and overall store performance. The Keyholder also acts as Manager on Duty when other members of the leadership team are absent, assists with team training, and helps maintain a safe, organized, and well-operated store.

Requirements

• Demonstrate accountability and follow through on assigned responsibilities.
• Show passion for the brand and knowledge of customers and products.
• Promote an environment that encourages feedback, belonging, participation, creativity, and learning.
• Be willing to make changes as directed by the Manager on Duty to meet store goals and support a positive work environment.
• Take initiative to work ahead and seek guidance when appropriate.
• Respect the backgrounds, experiences, and differences of others while upholding Kontoor Brands’ values.
• Act quickly to support sales, loyalty enrollment, and service goals.

Responsibilities

• Provide customer service that meets company retail standards and creates an in-store experience aligned with company expectations.
• Initiate conversations with customers, build relationships, identify interests, and suggest products.
• Assist customers in the fitting room.
• Recommend products based on customer needs and preferences through suggestive selling, and encourage purchases.
• Promote the rewards program and achieve weekly loyalty sign-up goals.
• Learn about new products and trends to better engage customers.
• Achieve personal sales targets and contribute to overall store performance.
• Provide information and advice about product performance, features, and specifications.
• Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
• Assist with store operations, including opening and closing, freight processing, transaction processing, cash handling, and maintaining point-of-sale integrity.
• Follow company and store policies, procedures, and operational guidelines, and communicate concerns to store leadership.
• Assign tasks to team members as directed to support operational needs.
• Respond quickly to customer or employee injuries and report them immediately to the Manager on Duty.
• Participate in Loss Prevention Audits and follow loss prevention policies to minimize store shrink.
• Act as Manager on Duty when other members of the leadership team are absent.
• Communicate employee concerns directly to the Store Manager.
• Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
• Address customer concerns professionally and in accordance with company guidelines.
• Demonstrate accountability, customer focus, collaboration, adaptability, initiative, integrity, and urgency in supporting store goals.

Benefits

• Comprehensive benefits package with choice and flexibility for employees and their families.
• Resources supporting physical, emotional, social, and financial wellbeing.
• Discounts on company apparel.
• Four weeks of paid parental leave for eligible new parents.
• Flexible Fridays.
• Tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed