DSW Part-Time Keyholder

Designer Brands Inc.•Strongsville, OH

16d

About The Position

The Part-Time Keyholder supports store management in activities that drive sales and results. The role demonstrates company values—We Love What We Do, We Own What We Do, We Do What's Right, and We Belong—and partners with the management team on store priorities. These priorities include the in-store customer experience, inventory management, omnichannel activities, cashwrap efficiency, maintaining a positive work environment, and executing operational processes in compliance with company standards and policies. The Keyholder helps personalize the customer experience, maintain store standards, complete daily opening and closing tasks, review communications, and plan and follow through on daily work. The position supports audits and other operational processes, inventory activities, and in-store omnichannel services. It also helps maintain a safe environment, addresses concerns and escalates them as needed, supports associate timekeeping, shares performance feedback with the Store Manager, and trains and recognizes associates. The role may also perform other store associate duties and tasks assigned by the Store Manager or other leaders.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional-to-frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and KPIs.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete operational processes such as audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking items out of stock.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support store operations.
Help maintain a safe environment for customers and associates and report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with associate performance feedback and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other store associate duties and duties assigned by the Store Manager or other leaders.