DSW Part Time Key Holder

Designer Brands Inc.•Costa Mesa, CA

9h•Onsite

About The Position

The Part Time Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omni activities, and cashwrap efficiency while fostering a positive work environment and following operational processes and company policies. The Key Holder helps personalize the customer experience, maintain store standards, complete opening and closing tasks, communicate and execute daily priorities, and support inventory and digital fulfillment activities. The role also contributes to store safety, associate timekeeping, coaching and training, recognition, and the resolution or escalation of customer and associate concerns.

Requirements

At least 2 years of workforce experience.
High school graduation or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and KPIs.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful business operations.
Help maintain a safe environment for customers and associates, and report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide associate performance feedback to the Store Manager and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.