DSW Part-Time Key Holder

Designer Brands•Northridge, CA

3d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results while demonstrating company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. The role partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omni activities, cashwrap efficiency, a positive work environment, and compliance with company standards and policies. The Key Holder helps deliver personalized customer experiences, maintains store standards, completes opening and closing tasks, reviews daily communications, and plans and follows through on daily work. The role supports inventory and omni operations, helps maintain a safe environment and functioning equipment, assists with associate timekeeping, provides performance feedback to the Store Manager, and supports associate training, coaching, and recognition. The position also performs other store associate duties and other duties as assigned by the Store Manager or other leaders.

Requirements

Minimum 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and KPIs.
Respond promptly to customer and associate requests or feedback.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with store leadership to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support business operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities and provide associate performance feedback and associate relations information to the Store Manager.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform all other associate duties and other duties as assigned by the Store Manager or other leaders.