DSW Part-Time Key Holder

Designer Brands•Waco, TX

About The Position

The Key Holder supports store management in activities that drive sales and results, while demonstrating company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. The role partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omni activities, and cashwrap efficiency. It promotes a positive work environment and executes operational processes in compliance with company standards and policies. The Key Holder helps personalize customer experiences, maintain store standards, complete daily opening and closing tasks, and communicate progress on store priorities. The role supports inventory and omni-channel activities, helps maintain a safe environment and properly functioning equipment, and supports associate timekeeping, coaching, training, recognition, and performance feedback. The position also performs other associate duties and tasks assigned by the Store Manager or other leaders.

Requirements

Minimum 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable for time-bound expectations.
Availability for nights, weekends, holidays, and shifts outside traditional business hours, as required by business needs.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and ensure customers have a positive experience.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock processes.
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful business operations.
Help ensure a safe environment for customers and associates.
Report equipment issues to the Store Manager and help ensure equipment is in good operating condition and checked regularly.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with associate performance feedback and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.