DSW Part Time Key Holder

Designer Brands Inc.•Elk Grove, CA

9h•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results. The role demonstrates company values of We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. In partnership with the management team, the Key Holder focuses on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency while promoting a positive work environment and carrying out operational processes in compliance with company standards and policies. The role models customer experience behaviors, helps maintain store standards, completes daily opening and closing tasks, reviews daily communications, and plans and follows through on work throughout the day. The Key Holder also supports inventory and omnichannel processes, helps maintain a safe store, responds to customer and associate concerns, and assists with associate training, coaching, recognition, and timekeeping.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds occasionally to frequently.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out-of-stock items.
Assist management with omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful business operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with associate performance feedback and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.