Lee Wrangler - PT Keyholder @Tanger Outlet Center

Kontoor Brands•Sunbury, OH

6d•Onsite

About The Position

The Keyholder supports customer service, sales, visual merchandising, store operations, safety, and team leadership at the Lee and Wrangler store. The role delivers an in-store experience aligned with company standards by engaging customers, learning their needs, recommending products, assisting in fitting rooms, sharing product information, and promoting the rewards program. The Keyholder contributes to personal and store sales goals and helps maintain a clean, organized, well-stocked sales floor. The position assists with daily operations, including opening and closing, freight processing, transactions, cash handling, and point-of-sale integrity. It follows store policies and loss-prevention procedures, responds to injuries, and may assign tasks to team members. When other leaders are absent, the Keyholder acts as Manager on Duty, communicates employee concerns to the Store Manager, helps onboard and train new team members, and addresses customer concerns professionally. The role requires being at least 18 years old, arriving on time for scheduled shifts, and having availability for at least 30 hours per week, including one weekend day and rotating holidays. Retail or customer-facing experience is preferred but not required. The work involves standing and moving around the store, assisting customers and retrieving merchandise, handling clothing, restocking and cleaning, and occasionally assembling displays or rearranging the store layout. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 18 years old.
Arrive on time for scheduled shifts and work a flexible schedule to meet business needs.
Be available for a minimum of 30 hours per week, including one weekend day and rotating holidays.
Communicate clearly and respectfully with customers and team members.
Operate office equipment and technology, including cash registers, computers, phones, and scanners.
Stand and move throughout the store during scheduled shifts; walk to assist customers, retrieve merchandise, and recover the store.
Maneuver and/or lift 25 pounds regularly and up to 50 pounds occasionally.
Push or pull full racks of merchandise for restocking.
Reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Occasionally perform manual labor to assemble displays and/or rearrange the store layout.
Have vision sufficient to read labels accurately, assist customers, and perform tasks requiring attention to detail.
Use fine manipulation and grasping to sort and organize clothing, including hanging, folding, and arranging by color and size.

Nice To Haves

Retail or customer-facing experience is preferred but not required.
Additional schedule availability beyond the 30-hour weekly minimum is a plus.

Responsibilities

Deliver customer service that meets company retail standards and creates an in-store experience aligned with company expectations.
Initiate conversations with customers, build relationships, identify interests, and recommend suitable products through suggestive selling.
Assist customers in fitting rooms and provide information and advice about product performance, features, and specifications.
Promote the rewards program, meet weekly loyalty sign-up goals, and contribute to personal sales targets and overall store performance.
Learn about new products and trends to better engage customers.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Assist with opening and closing, freight processing, transaction processing, cash handling, and point-of-sale integrity.
Follow company and store policies, procedures, operational guidelines, and loss-prevention practices; communicate concerns to store leadership.
Assign tasks to team members as directed to support operational needs.
Respond promptly to customer or employee injuries and report them immediately to the Manager on Duty.
Participate in Loss Prevention Audits and help minimize store shrink.
Act as Manager on Duty when other members of the leadership team are absent.
Communicate employee concerns directly to the Store Manager.
Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.