Lee Wrangler - PT Keyholder @ Outlets of Des Moines

Kontoor Brands, Inc.•Altoona, IA

3d•$13 - $17•Onsite

About The Position

The Part Time Sales Lead is an entry-level leadership role supporting the Store Manager and store performance. The role is responsible for opening and closing the store, delivering exceptional customer experiences, and carrying out day-to-day store operations. The Sales Lead follows customer engagement strategies and maintains merchandising standards that support a positive in-store experience. The Sales Lead provides product recommendations and information, supports customer loyalty enrollment, and contributes to personal and overall sales goals. The role also helps maintain a clean, organized, and well-stocked sales floor; processes freight and transactions; handles cash; and follows operational, safety, and loss prevention procedures. In the absence of other members of the leadership team, the Sales Lead acts as Manager on Duty, assigns tasks as directed, and helps onboard and train team members.

Requirements

Must be at least 18 years old.
Arrive on time for scheduled shifts and work a flexible schedule to meet business needs.
Be available for at least 30 hours per week, including one weekend day and rotating holidays.
Clearly and respectfully communicate with customers and team members.
Operate office equipment and technology, including cash registers, computers, phones, and scanners.
Stand and move throughout the store during scheduled shifts.
Walk and move to assist customers, retrieve merchandise, and recover the store.
Regularly lift or maneuver 25 pounds and occasionally lift or maneuver up to 50 pounds.
Push and pull full racks of merchandise for restocking.
Reach, stretch, bend, stoop, and crouch to retrieve and restock items and maintain store cleanliness.
Occasionally perform manual labor to assemble displays or rearrange the store layout.
Read labels accurately, assist customers, and perform tasks requiring attention to detail.
Use fine manipulation and grasping to sort and organize clothing, including placing garments on hangers and folding and organizing items by color and size.

Nice To Haves

Retail or customer-facing experience is preferred but not required.
Availability beyond the required minimum is a plus.

Responsibilities

Uphold retail standards and provide customer service aligned with company standards.
Initiate conversations with customers to understand their interests and recommend products.
Assist customers in fitting rooms and provide product recommendations based on their needs and preferences.
Promote the rewards program and achieve weekly loyalty sign-up goals.
Learn about new products and trends, and provide information and advice about product performance, features, and specifications.
Meet personal sales targets and contribute to overall store performance.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Assist with daily store operations, including opening and closing, freight processing, transaction processing, cash handling, and point-of-sale integrity.
Follow company and store policies, procedures, and operational guidelines, and communicate concerns to store leadership.
Assign tasks to team members as directed to support operational needs.
Respond quickly to customer or employee injuries and report them immediately to the Manager on Duty.
Participate in Loss Prevention Audits and follow loss prevention policies to minimize store shrink.
Act as Manager on Duty when other members of the leadership team are absent.
Communicate employee concerns directly to the Store Manager.
Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
Address customer concerns professionally and according to company guidelines.