Lee Wrangler - PT Keyholder @ Outlets of Des Moines

Kontoor Brands•Altoona, IA

2d•Onsite

About The Position

The Part Time Sales Lead is an entry-level leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experiences, and executing day-to-day store operations. The Sales Lead supports the Store Manager by following customer engagement strategies and maintaining merchandising standards that contribute to a positive customer experience. The role may act as Manager on Duty when other members of the leadership team are absent, and assists with onboarding and training team members.

Requirements

Must be at least 18 years old.
Arrive on time for scheduled shifts and work a flexible schedule to meet business needs.
Be available for a minimum of 30 hours per week, including one weekend day and rotating holidays.
Communicate clearly and respectfully with customers and team members.
Operate office equipment and technology, including cash registers, computers, phones, and scanners.
Stand and move throughout the store during scheduled shifts; walk to assist customers, retrieve merchandise, and recover the store.
Regularly maneuver or lift up to 25 pounds and occasionally up to 50 pounds.
Push and pull full racks of merchandise.
Reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Perform occasional manual labor to assemble displays or rearrange the store layout.
Read labels accurately and perform tasks requiring attention to detail.
Use fine manipulation and grasping to sort and organize clothing, including hanging, folding, and arranging items by color and size.

Nice To Haves

Retail or customer-facing experience is preferred but not required.
Additional availability beyond the minimum 30 hours per week is a plus.

Responsibilities

Uphold retail standards and provide an in-store experience aligned with company standards.
Initiate conversations with customers, build relationships, learn their interests, and suggest relevant products.
Assist customers in the fitting room and recommend products that meet their needs and preferences through suggestive selling.
Promote the rewards program, achieve weekly loyalty sign-up goals, and contribute to personal and overall store sales targets.
Learn about new products and trends and provide customers with information and advice on product performance, features, and specifications.
Maintain visual merchandising standards and keep the sales floor clean, organized, and well-stocked.
Support daily store operations, including opening and closing, freight processing, transaction processing, cash handling, and point-of-sale integrity.
Follow company and store policies, procedures, and operational guidelines, and communicate concerns to store leadership.
Assign tasks to team members as directed to support operational needs.
Respond quickly to customer or employee injuries and report them immediately to the Manager on Duty.
Participate in Loss Prevention Audits and follow loss prevention policies to minimize store shrink.
Act as Manager on Duty when other members of the leadership team are absent.
Communicate employee concerns directly to the Store Manager.
Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.