About The Position

The Keyholder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The role leads by example, coaching and mentoring the sales team to deliver inspirational, authentic, and personalized customer service and meet sales and customer service targets. Responsibilities also include essential start- and end-of-day cash reconciliation and opening and closing the store on a rotating basis. This role is suited to an ambitious self-starter with retail experience seeking an initial supervisory opportunity and a long-term career in prestige beauty. The company describes its culture as valuing diversity of thought and people and offers career opportunities, training and development, and a competitive remuneration and benefits package.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in the smooth and efficient running of the store.
  • Coach and mentor the sales team, leading by example and modelling expected behaviors.
  • Help the sales team achieve sales and customer service targets through inspirational, authentic, and personalized customer service.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rotating basis.

Benefits

  • Progressive career opportunities.
  • Training and development.
  • Competitive remuneration and benefits package.
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