Keyholder, Brentwood - SoulCycle

Equinox•Brentwood, CA

About The Position

SoulCycle is seeking a passionate, service-oriented, positive, and hardworking Keyholder who loves health and fitness and is excited about the brand. The role supports studio operations, provides high-level customer service and hospitality, and helps maintain an efficient, welcoming studio environment. When no member of management is on the premises, the Keyholder functions as Manager on Duty. The position also involves opening and/or closing the studio, supporting instructors and staff, assisting with training, and maintaining the studio’s retail presentation and distinct atmosphere.

Requirements

Customer service experience.
Ability to prioritize and multitask in a fast-paced environment.
Willingness to initiate tasks and perform duties without direction.
Excellent communication skills and ability to work with a wide range of personalities.
Outstanding customer service and problem-solving skills.
Positive, can-do attitude.
Friendly and professional phone and email etiquette.
Superior organizational skills.
Flexibility to work a non-traditional schedule.
Ability to work in a fast-paced environment.
Ability to kneel, bend, reach, climb, and stand for long durations.
Ability to lift or carry up to 30 pounds.
Legal right to work in the United States.

Responsibilities

Function as Manager on Duty when no member of the management team is on the premises.
Communicate regularly with the management team about issues arising during opening or closing, whether or not they are resolved.
Assist Studio Management with daily studio tasks and projects.
Share knowledge and best practices with staff.
Maintain studio keys and exercise proper care and control over them.
Open and/or close the studio.
Maintain opening and closing checklists and supervise the studio team to ensure all items are completed daily.
Support SoulCycle instructors to ensure a successful class check-in process.
Work cohesively with SoulCycle staff to promote efficiency and camaraderie.
Provide high-level customer service and hospitality to clients and serve as the on-duty hospitality champion.
Assign tasks to part-time employees when necessary.
Manage the retail area and visual presentation to maintain an optimal selling space.
Handle additional manager system duties, such as returns.
Assist the management team with additional responsibilities as needed.
Assist with training and coaching new front desk hires.
Maintain product knowledge for studio retail operations.
Maintain SoulCycle’s distinct aesthetic, appearance, atmosphere, and culture.