Studio Crew, Ardmore - SoulCycle

Equinox • Ardmore, PA

4h

About The Position

SoulCycle Studio Crew members bring the “Soul” of SoulCycle by building connections with riders, providing innovative hospitality, and maintaining operational excellence. Crew members uphold the company’s values and vision while helping create a welcoming community and supporting the studio’s daily operations.

This is a part-time role requiring at least three days of availability each week, totaling 20 hours, including at least one Saturday or Sunday. Employees are also expected to be available for peak holiday shifts. Duties listed are representative and may not be comprehensive; other duties may be assigned.

Requirements

• At least three days of availability week over week, totaling 20 hours, with at least one day on a Saturday or Sunday.
• Availability to work peak holiday shifts.
• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Openness to receiving and delivering feedback.
• Ability to complete tasks and perform duties without direction.
• Keen eye for detail.

Responsibilities

• Curate personalized rider experiences through high-level customer service and hospitality.
• Build community with riders and anticipate their wants and needs.
• Create a welcoming studio environment where every rider feels at home.
• Support instructors with class check-in.
• Assist in first-aid situations.
• Participate in studio challenges intended to drive paid rides, retail sales, and hospitality.
• Upsell class packs, renewal memberships, retail items, shoes, and water.
• Drive studio goals through intentional selling and maintain product knowledge for retail operations.
• Assist Studio Management with daily tasks and projects.
• Support training and coaching for new hires.
• Build positive working relationships with staff to promote efficiency and camaraderie.
• Maintain SoulCycle’s studio aesthetics, atmosphere, and culture.
• Clean and prepare bikes, weights, floors, and mirrors.
• Clean common areas, bathrooms, locker areas, the front desk, retail shelves, office, and hallways.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed