DSW Part-Time Keyholder

Designer Brands•Strongsville, OH

15d

About The Position

The Keyholder supports store management in activities that drive sales and results, while demonstrating the company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. The role partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency. It promotes a positive work environment and executes operational processes in compliance with company standards and policies. The Keyholder models customer experience behaviors, responds promptly to customer and associate requests, maintains store standards, and completes daily opening and closing tasks. The position also supports inventory and omnichannel processes, helps maintain a safe environment, assists with associate timekeeping, and contributes to training, coaching, and recognition. The role requires availability for nights, weekends, holidays, and shifts outside traditional business hours.

Requirements

Minimum two years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks throughout the day, and complete required follow-up actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking items out of stock.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties and other duties as assigned by the Store Manager or other leaders.