Retail Part Time Keyholder: Rice Village

Framebridge•Houston, TX

About The Position

Framebridge is seeking a part-time Keyholder to provide leadership on the retail floor while delivering an exceptional, customer-first experience. The role involves key-holding responsibilities, representing the Framebridge brand, supporting the store team, and helping the business meet customer experience and financial goals. The position reports to the Store Manager. The Keyholder supports onboarding and training, demonstrates product knowledge and design advice, answers customer questions, troubleshoots issues, and helps uphold Framebridge’s 100% happiness guarantee. The role also contributes suggestions to improve the retail experience and requires a flexible schedule that includes evenings and weekends. The position requires standing for extended periods, up to eight hours per shift; light lifting up to 30 pounds; and bending, reaching, and other light physical movement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve store operations to help meet customer experience and financial goals.
Build customer relationships and coach team members using strong listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.